Daron Howard
United Healthcare Group
Columbus,USA
9
years of professional experience
Proven ability to oversee complex insurance workflows while enhancing patient financial interactions through meticulous benefit verification and authorization. Strong background in medical coding, claims processing, and management of medical records and EHR systems, ensuring high standards in insurance billing and data entry. Remote office setup enables efficient teamwork across various departments.
Work History
Plan Advisor Team Lead
9 Months- Monitored workflow processes to identify areas for efficiency improvements and service delivery.
- Documented and reported trends in customer feedback to inform training and service enhancements.
- Conducted quality assurance checks on claims processing to uphold compliance with company standards.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
Medical Records Analyst
3 Years 8 Months- Observes state and federal regulations as well as internal policies and guidelines throughout examination of coding information and medical records.
- Leverages multiple EMR systems to manage records following HIPAA standards
- Facilitate appointment scheduling and office visits for physicians, maintaining efficiency and meeting all deadlines.
- Coordinate regional phone interactions and participate in administrative initiatives as necessary
- Remote
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded proactively and positively to rapid change.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
Senior Customer Advocate
3 Years 6 Months- Monitored workflow processes to identify areas for efficiency improvements and service delivery.
- Documented and reported trends in customer feedback to inform training and service enhancements.
- Conducted quality assurance checks on claims processing to uphold compliance with company standards.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
Education
High School Diploma
Skills
Achieved high customer satisfaction levels through effective conflict resolution. Enhanced electronic health record management practices
leading to improved workflow efficiency. Improved insurance billing processes
resulting in prompt reimbursements.
Timeline
Plan Advisor Team Lead
United Healthcare Group
11.2025 - CurrentRead More
Medical Records Analyst
Humana Inc
01.2021 - 09.2024Read More
Senior Customer Advocate
Blue Cross And Blue Shield
06.2017 - 12.2020Read More
G.W. Carver High School
High School Diploma
Read More