Darphne Mathieu
Hackensack,NJ
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Compassionate Direct Support Professional known for productivity and efficient task completion. Skilled in behavior management, personal care assistance, and developing individualized support plans. Excel in communication, empathy, and patience to enhance client satisfaction and well-being.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Reed Next Inc.
Glen Rock, NJ
07.2022 - 09.2025
- Assisted individuals with daily living activities and personal care.
- Monitored client behavior and reported changes to the care team.
- Facilitated social activities to promote engagement and interaction.
- Accompanied individuals on outings to promote independence and integration into the community.
- Maintained clean and well-organized environment for client happiness and safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Cashier
Shoprite
Paramus , NJ
03.2020 - 07.2022
- Collected payments and provided accurate change.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Sales Associate
Forever 21
Paramus, NJ
12.2017 - 01.2020
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Target
Hackensack, NJ
10.2016 - 01.2017
- Engaged customers in friendly, professional dialogue to determine needs.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked with fellow sales team members to achieve group targets.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06.2019
Skills
- POS systems
- Customer Service
- Cash handling
- Issue resolution
- Behavior monitoring
- Client support
- Wellness and nutrition knowledge
- Adaptability and flexibility
- Behavior redirection
- Client safety and first aid
Timeline
Direct Support Professional
Reed Next Inc.
07.2022 - 09.2025
Cashier
Shoprite
03.2020 - 07.2022
Sales Associate
Forever 21
12.2017 - 01.2020
Sales Associate
Target
10.2016 - 01.2017
High School Diploma -
Hackensack High School