Darrah Callen
Owasso,OK
Summary
Accomplished leader devoted to giving every customer a positive and memorable experience demonstrated over 22 years in aviation. Proven leader with track record of successful communication, client relationship building, staff development and achievement of growth.
Overview
22
22
years of professional experience
Work History
Base Vice President
Jet Linx
Tulsa, OK
07.2014 - Current
- Managed Concierge team
- Collaborated with Base Chief Pilot to ensure pilot support.
- Reviewed and audited monthly owner statements.
- Ensured effective communication with aircraft owners by providing regular updates on maintenance tasks, changes in crew composition, and revenue-generating flights.
- Collaborated with the flight operations team to achieve and exceed budgeted flight hours.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Prepared staff work schedules and assigned team members to specific duties.
Charter Coordinator
Flight Concepts
Tulsa, OK
10.2002 - 06.2014
- Entered reservation data into Airplane Manager while providing quotes.
- Assigned pilots and customers to specific planes.
- Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions.
- Coordinated ground services for pilots and customers.
- Managed credit card accounts for a team of over 20 employees
- Prepared monthly owner statements for aircraft owners.
Skills
- Customer Service
- Staff Development
- Operations Management
- Customer Prospecting
- Team Leadership
- Account Management
- Decision-Making
- Financial Management
- Client Relationship building and retention
Timeline
Base Vice President
Jet Linx
07.2014 - Current
Charter Coordinator
Flight Concepts
10.2002 - 06.2014