Darrell Brinkley
Food Lion
Norfolk,VA
1
Certification
10
years of professional experience
Evening Manager overseeing nighttime grocery store operations, cash control, and food safety while keeping service, merchandising, and store conditions aligned with company standards. Leads hiring, training, coaching, and discipline for associates, and supports scheduling for 3–4 departments, ordering, and inventory controls across departments. Maintains safe, compliant, customer-ready operations during the most critical evening hours.
Work History
Evening Manager
2 Years 7 Months- Implemented streamlined processes to enhance service delivery during evening shifts.
- Monitored performance metrics, providing feedback for continuous improvement initiatives.
- Developed training materials to enhance team understanding of product offerings and services.
- Conducted regular staff meetings to communicate updates, address concerns, and provide feedback on performance.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
Management • Evening Manager
2 Years 2 Months- Responsible for retail store operations during the evening hours making decisions impacting store associates,merchandise quality and presentation and the level of service offered to our customers. Ensure conditions involving security,safety,and food safety are consistently maintained at the highest levels.
- Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store.
- Responsible for hiring, training, and developing associates coaching, appraisal and disciplinary efforts.
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and friendly customer service and Count on Me..
- Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guidance Principles, Core Values, Visiason and Strategy and Count on Me.
- Ensure proper control of all store funds and company assets
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Observe and ensure compliance with company guidelines, policies, standard practices,security,safety,and food safety standards
- Understand and use company tools such as: financial reports, average cost inventory system(ACIS),scheduling, productivity, ordering (CAO),and business information systems
- Support the achievement of store budgeted financial and operating results
- Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses
- Ensure store conditions, customer service and satisfaction, product quality, freshness,availability, variety and execution of all policies and procedures
- Ensure compliance with local, state and federal regulations
- Ensure that staffing schedules across departments meet the business needs
- Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful.
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid course
- Completed various additional duties and projects to support store operations.
- Supervised evening operations to ensure quality service and customer satisfaction.
- Trained staff on operational procedures and safety protocols for efficient workflow.
- Coordinated employee schedules to optimize staffing levels during peak hours.
- Conducted inventory audits to maintain stock accuracy and availability.
- Resolved customer complaints promptly, improving overall guest experience.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Increased sales through effective merchandising strategies and promotional displays.
- Managed staff scheduling to ensure optimal coverage during peak hours.
- Provided excellent customer service, leading by example for team members to follow.
- Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
- Mentored team members, resulting in improved performance and job satisfaction.
Management • Grocery Manager/Evening Manager
1 Year 2 MonthsManagement • Grocery Manager/Manager on Duty
1 Year 9 MonthsAssistant Produce Manager
2 MonthsFrozen Food/Dairy Associate
Education
Master’s Degree - Business Administration with concentration in Management
Bachelor’s Degree - Business Management, Legal Studies
Associates - General Studies
High School Diploma
Skills
Store operations management
Team supervision
Customer service
Scheduling workflow management
Inventory control
P&L analysis
Performance coaching
Conflict resolution
Sales forecasting
Food safety compliance
Cash handling
Associate training
Merchandise presentation
Shrink analysis
Planogram compliance
Markdown execution
Certification
National Registry of Food Safety Professional Certified Food Safety Manager
Certification No 22055965
Exp:11 Apr 29
Timeline
Evening Manager
Food Lion
01.2024 - CurrentRead More
Management • Evening Manager
Food Lion #1624
11.2021 - 01.2024Read More
Management • Grocery Manager/Evening Manager
Food Lion #437
09.2020 - 11.2021Read More
Management • Grocery Manager/Manager on Duty
Food Lion #1624
12.2018 - 09.2020Read More
Frozen Food/Dairy Associate
Food Lion Store #1188
04.2017 - 12.1018Read More
Assistant Produce Manager
Food Lion Store #1188
02.2017 - 04.2017Read More
Tabernacle Christian School
High School Diploma
Read More
American Military University
Associates from General Studies
Read More
Strayer University
Bachelor’s Degree from Business Management, Legal Studies
Read More
Strayer University
Master’s Degree from Business Administration with concentration in Management
Read More