Sean Capalbo
427 Oak Street, Shrewsbury,MA
Summary
Highly motivated and skilled Evening Manager with aspirations to obtain an Assistant Store Director Position. Leads from the sales floor with a proactive approach and works well with fellow associates and management to achieve desired results. Customer service orientated with great listening and problem solving skills to ensure Shaw's is the best place to shop.
Overview
10
10
years of professional experience
Work History
Evening Manager
Shaw's Supermarket
Ashland, MA
01.2023 - Current
- Responsible for store operations in the absence of/ in conjunction with the Store Director and Assistant Store Director, primarily during the afternoon/evening business
- Assist management team with various administrative tasks such as RAT tool reports, PI alerts, picklists, 120s as needed, weekly survey packets, and corrigo Work Orders as needed
- Assist in coaching and mentoring associates to help drive sales and customer satisfaction, and delegated tasks to help empower associates and build belonging
- Help support other departments as needed such as shopping ecommerce orders and trouble shooting issues with deliveries, making flower arrangements and blowing up balloons for customers in the absence of the floral manager, and help build grocery endcaps, big deals and barge sections as needed
- Help support recruiting and hiring efforts by conducting interviews and facilitating new hire orientations as needed
- Demonstrate the ability to resolve any issues customers may have in a efficient and timely manner, which in turn helps the store drive positive NPS scores
- Assist Store Management and Department Managers in writing schedules on a weekly basis, ensuring store is both compliant in achieving our weekly labor rate given and having the right staffing in place to ensure we can take care of our customers and maintain store conditions
- Help Store Director and Assistant Store Director Identify opportunities of improvement in the store and assist in creating action plans to rectify these opportunities
Evening Manager
Shaw's Supermarket
Shrewsbury , MA
11.2022 - 01.2023
Personnel Coordinator
Shaw's Supermarket
Medway, MA
04.2022 - 11.2022
- Responsible for hiring and retention for the store, and addressing any questions or concerns that existing associates may have
- Assisted with recruitment efforts by scheduling interviews and preparing job postings, and participated in various career fairs in the store in addition to local high schools
- Maintained personnel records in accordance with HR policies.
- Conducted new associate orientations and onboarding processes.
- Assisted associates with enrolling in benefits, and assisted employees in choosing the best benefit packages for themselves during open enrollment
- Communicated with Store Management and Department Managers on staffing opportunities throughout the store and collaborated on new ways to improve morale
- Was the primary person responsible for time edits, putting in TOPP/ sick time, charging off training, charging off salaried associates assisting in another facility, and completing supplemental training webforms as needed.
- Ensured store was compliant in completing computer trainings in a timely manner
- Processed Leave of Absences as needed
- Helped drive associate Shaw's for U engagement by ensuring every new hire was registered at orientation, and assisting current associates to register with the app
Assistant Customer Service Manager
Shaw's Supermarket
Gold Star Blvd. Worcester, MA
10.2021 - 04.2022
- Was responsible for running the Customer Service Department in the absence of/ in conjunction with the Customer Service Manager
- Assisted the Customer Service Manager in creating schedules on a weekly basis and ensured there was proper staffing during peak times of the day
- Responsible for ordering candy/ supplies and ensured we were ordering for our needs and were in compliance with our budgeted bag expense
- Ensured all associates were following cash handling and gift card policies
- Was also the primary bookkeeper in this role, assisted in mitigating cash losses and researched any excessive variances and issues as they arose, such as cash shortages/overages, lottery inventory and armored car delivery discrepancies
- Assisted neighboring stores with SCO installations, showing associates how to assist customers with transactions in addition to how to balance them during bookkeeping
Ecommerce Manager (DUG Lead)
Shaw's Supermarket
Gold Star Blvd. Worcester, MA
02.2021 - 10.2021
- Was chosen to lead this new department for the company at the time; recruited existing associates in the store and helped mentor associates from outside the company to staff ecommerce prior to its launch
- Shopped online orders for customers and ensured that we were completing orders in a timely manner and reaching out to customers regarding substitutions
- Created schedules based on the needs of the business, department was new at the time and I had experience gauging the business and determining which days were going to be busier, and staffing accordingly
- Helped resolve any customer issues as they arose in a efficient and professional manner
- Challenged shoppers to improve key metrics at the time such as Picks per Hour and Out of Stocks
Full Time Bookeeper/CSR
Shaw's Supermarket
Gold Star Blvd. Worcester, MA
12.2019 - 02.2021
CSR/Service Desk
Shaw's Supermarket
Gold Star Blvd. Worcester, MA
06.2018 - 12.2019
CSR/ Service Desk
Shaw's Supermarket
Shrewsbury, MA
05.2015 - 06.2018
Bagger/Cashier
Shaw's Supermarket
Shrewsbury, MA
09.2014 - 05.2015
Education
Bachelor of Science - Criminal Justice
Worcester State University
Worcester, MA05-2019
High School Diploma -
Shrewsbury Sr High School
Shrewsbury, MA05-2015
Skills
- Basic Profit and Loss (PL) understanding, and how to identify ways to assist the store based off of PL results
- Food Safety Certified
- PIT Certified
- Ability to read sales message and ensure ends and displays are built to plan
- Sign and tag making
- Basic merchandising principles
- Proficient in seasonal set merchandising
- Ability to navigate multiple systems such as empower, workbrain, CMOD, CS portal, and ACI
- Understanding of build sheets and how to produce based on instructions outlined (Readymeals snackers)
- Basic understanding of telxon functions such as ordering supplies/product, updating PI's, and using the RAT tool
Timeline
Evening Manager
Shaw's Supermarket
01.2023 - Current
Evening Manager
Shaw's Supermarket
11.2022 - 01.2023
Personnel Coordinator
Shaw's Supermarket
04.2022 - 11.2022
Assistant Customer Service Manager
Shaw's Supermarket
10.2021 - 04.2022
Ecommerce Manager (DUG Lead)
Shaw's Supermarket
02.2021 - 10.2021
Full Time Bookeeper/CSR
Shaw's Supermarket
12.2019 - 02.2021
CSR/Service Desk
Shaw's Supermarket
06.2018 - 12.2019
CSR/ Service Desk
Shaw's Supermarket
05.2015 - 06.2018
Bagger/Cashier
Shaw's Supermarket
09.2014 - 05.2015
Bachelor of Science - Criminal Justice
Worcester State University
High School Diploma -
Shrewsbury Sr High School
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