Darrell Burbridge
Aurora,IL
Summary
Results-driven and highly motivated manager with exceptional team communication and organizational skills. Successfully oversees operations and consistently achieves profitable outcomes. Experienced in various leadership roles, including business manager for telecommunications and low-voltage systems, as well as service manager in the automotive industry. Skilled in building strong working partnerships with individuals from diverse backgrounds, with expertise in hiring, training, motivating teams, and evaluating performance. Demonstrates the ability to promote value-added products, services, and provide knowledgeable recommendations to customers, resulting in mutually beneficial outcomes. Known for approachability and reliability when addressing customer needs, requirements, and preferences. Proactively analyzes profit and loss (P&L), key performance indicators (KPI), trends, and demographics to effectively target new business opportunities while maintaining cost control, quality, and efficiency.
Overview
39
39
years of professional experience
Work History
Burbridge Services Inc.
01.2017 - Current
- Conducting initial research about the property, design elements, and construction materials required for the project
- Creating a design plan with drawings, sketches, and specifications for new or modified rooms, spaces, and home features
- Managing the project from start to finish, including sourcing materials, coordinating with contractors, and ensuring compliance with regulations and safety standards
- Communicating effectively with clients and stakeholders to keep them informed about project progress and address any concerns or modifications
- Ensuring that the project is completed on time, within budget, and to the satisfaction of the client
- Planning and designing architectural elements like walls, ceilings, and floors
- Recommending and selecting design elements like fixtures, cabinets, and countertops
- Identifying and removing walls, ceilings, and floors that need to be replaced
- Installing new walls, ceilings, and floors
- Building and installing new fixtures and cabinets
- Painting and finishing walls, ceilings, and floors
- Building decks or patios
- Installing new plumbing
- Installing new lighting
Gas Crew Member
Northern Pipeline
12.2012 - 12.2016
- General labor- trenching, excavating, shoring, and working around heavy equipment
Laborer
Insituforum
12.2010 - 12.2012
- Re-lined deteriorated sewer and storm lines
- Responsibilities include loading equipment on a daily basis, setting up the necessary materials, operating the Reefer and Jetter trucks, and working as a team to get the job completed
Laborer / Telecommunications
Meade
08.2008 - 11.2010
- Was hired into the telecommunications department to help service and maintain equipment for Idot (Illinois Department of Transportation)
- Responsibilities include installing new equipment, servicing and maintenance of CCTV equipment at service hubs and toll plazas
Business Manager/Independent Contractor
Premier Wiring Solutions and BVA Enterprise Inc.
10.1994 - 08.2008
- Established excellent working partnerships with Centex, Pasquinelli, and Newman and other builders as a reliable resource for managing construction projects; generated $750,000 in business annually
- Successfully managed more than 20 contracts from Joliet, Illinois to the Wisconsin border, including design, installation and maintenance of low-voltage systems, intercom systems, and structured wiring
- Researched specifications and regulatory requirements, negotiated contractual agreements, and controlled costs, quality and efficiency while managing projects from concept to final signoff
- Developed marketing strategies, presentations and value-added promotions to new and existing customers while continually sourcing new business opportunities
- Responsible for purchasing, vendor relationships, inventory management, waste control, site logistics, and coordination with other contractors and services
- Managed a crew of 40 installers, including scheduling, dispatching, troubleshooting, and maintaining customer service excellence for AT&T telecommunication installations throughout greater Chicagoland
- Performed billing / invoicing, controlled time / labor, purchased materials, equipment and supplies, and effectively utilized personnel based on their skills and proficiencies
- Successfully transitioned this business operation from telecommunications to wiring / low voltage systems
Service Manager
Pep Boys and Montgomery Wards
08.1986 - 01.1994
- Managed a crew of 14 automotive technicians and sales associates, including development of value-added services and promotions, strategic marketing, and identification of customer needs and requirements
- Reviewed P&L and determined strategies for product purchasing, inventory management, and cost control
- Continually streamlined procedures to control time / labor and material costs, established more efficient purchasing through vendor relationships, and reduced overtime hours while maintaining quality and customer satisfaction
- Scheduled customers’ vehicle maintenance and promoted incentives resulting in mutually rewarding outcomes; recognized for ability to generate significant repeat and referral business
- Provided customers with verbal and written justification of work performed and services provided; established customer trust and loyalty resulting in significant repeat and referral business
Education
Automotive Technology -
Waubonsee Community College
Sugar Grove, IllinoisSkills
- Customer service
- Job site cleanup
- Financial management
- Client relationship building
- Positive attitude
- Teamwork and collaboration
- Employee management
- Goal oriented
- Problem-solving
- Workflow management
- Clear communication
- Customer relationship management
Timeline
Burbridge Services Inc.
01.2017 - Current
Gas Crew Member
Northern Pipeline
12.2012 - 12.2016
Laborer
Insituforum
12.2010 - 12.2012
Laborer / Telecommunications
Meade
08.2008 - 11.2010
Business Manager/Independent Contractor
Premier Wiring Solutions and BVA Enterprise Inc.
10.1994 - 08.2008
Service Manager
Pep Boys and Montgomery Wards
08.1986 - 01.1994
Automotive Technology -
Waubonsee Community College
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