Darrell Collins II
Dallas,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
Product Specialist
Apple Inc
Dallas, TX
05.2017 - Current
- Built Awareness around Today @ Apple and the music presence for Garageband, Logic Pro and Apple Music
- Met or exceeded goals for activations which include iPhone upgrade program and kept a high attachment rate with devices such as iPads and iPhones including Apple watches
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Educated and informed customers about apple care+ the benefits and scheduling options for appointments.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Developed innovative product strategies for increased sales and customer satisfaction.
- Enhanced customer satisfaction by providing timely and accurate product support.
Product Research Analyst
Apple Inc
Cupertino, CA
01.2023 - 07.2023
- Joined a cohort of study proctors executing one of Apple's largest user studies aimed at conducting human comfort and perception research
- Learned and executed a complex study protocol involving hardware prototypes, software scripts, surveys, internal tools, and subject interviews
- Regularly updated the software on test devices, and inspected/maintained many different hardware prototypes
- Performed troubleshooting on-the-go during active sessions to cater to participants' needs while maintaining the data integrity and ensuring a seamless protocol flow
- Performed observational research to help the stakeholders identify problems and improve the overall user experience.
- Streamlined product development process by implementing effective research methodologies and data analysis techniques.
Sales Associate
Best Buy Mobile
Dallas, TX
11.2015 - 05.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Applied Science -
University Of Phoenix
DallasAAS in Music Theory - Music
MediaTech
Dallas, TX02.2019
High School Diploma -
Jefferson Davis High School
01.2002
Skills
- Campaign Management
- Product Demonstrations
- Mastery of Data Collection
- Product Lifecycle Management
Timeline
Product Research Analyst
Apple Inc
01.2023 - 07.2023
Product Specialist
Apple Inc
05.2017 - Current
Sales Associate
Best Buy Mobile
11.2015 - 05.2017
Associate of Applied Science -
University Of Phoenix
AAS in Music Theory - Music
MediaTech
High School Diploma -
Jefferson Davis High School