Vimbai Sigudhu
Harare
Summary
Articulate,enthusiastic and result oriented Product specialist with a demonstrated 12 years passion for building relationships, cultivating partnerships, and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Specialist
Ecocash Holdings
Harare
08.2022 - Current
- Led the development and launch of 8 new features, increasing user engagement and product adoption
- Boosted annual revenue by $5 million by launching a new subscription-based pricing model
- Increased customer satisfaction by 20% through implementing a robust feedback loop and updating the product roadmap
- Reduced customer churn by 15% through improved product features and enhanced user experience
- Managed an annual budget of $5 million across 10 cross-functional projects.
Product Officer
EcoCash Holdings-
Harare
10.2018 - 07.2022
- Pioneered development of a value-added service for a ride-hailing platform, contributing 55% to its revenue
- Improved cross-functional team efficiency by 30% by integrating Agile practices and tools
- Revolutionized customer experience, increasing NPS by 25% by implementing new UI/UX changes
- Oversaw a team of 30 developers and designers across 5 major projects annually
- Achieved a portfolio of 4 products with a total annual budget of $1M
- Enhanced customer satisfaction scores by 15%, resulting in improved retention rates.
- Communicated regularly with customers regarding upcoming releases and changes in existing products and features.
- Defined pricing strategies for new products based on cost analysis and market trends.
- Created detailed user stories, acceptance criteria and wireframes for 2 new application features and functionalities that contributes 30% of the overall business revenue.
- Planned and facilitated marketing and advertising campaigns and supervised creation of marketing material and collateral.
Operations Officer
Cumii Technologies
03.2018 - 09.2018
Contact Center Team Lead
Econet Wireless
10.2016 - 02.2018
Customer Service Representative
Econet Wireless
08.2012 - 09.2016
Brand Ambassador
Econet Wireless
11.2011 - 07.2012
Student Attaché
Weph Commercial Agencies (Pvt) Ltd
09.2009 - 08.2010
Education
Master’s in strategic management & Corporate Governance -
Midlands State University
01.2019
Bachelor of Commerce (Hons) Degree in Marketing Management -
Midlands State University
01.2011
Skills
- Excellent positive attitude
- Business Analysis
- Opprtunity identification
- Problem -Solving
- Strategic Leadership
- Innovative Solutions
- Product Lifecycle Management
- Product Training
- Campaign Management
- Product marketing
- Sales expertise
- Customer Engagement
- Stakeholder Management
- Project Management
- Continuous Learning
Personal Information
- Product Specialist | Project Manager (PMP Certified)
- Nationality: Zimbabwean
- Driving License: Clean Class 4
Certification
- Supervisory Development Programme (ICCL & NUST University) Feb 2023- Mar 2024
- Project Management Professional (PMP) Certificate, Project Management Institute (PMI) (2022)
- Certificate in Digital Marketing, DigitalSkills4Africa (2018)
- https://www.linkedin.com/learning/me/my-library/completed?u=129960714
Languages
Shona
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Market Penetration Success: Acknowledged for strategic market analysis that led to a 5% boost in market penetration within a highly competitive region.
- Customer Satisfaction Improvement: Instrumental in the redesign of customer journey mapping, culminating in a 7% increase in customer satisfaction ratings
References
- Funnywell Muodza, Business Development Manager, Ecocashholdings, funnywell.Muodza@ecocashholdings.co.zw, +263774222413
- Shelton Matope, Customer Service Manager, Econet Wireless, shelton.matope@econet.co.zw, +263772222028
- Batanayi Kasanga, Contact Centre Manager, Econet Wireless, batanai.kasanga@powertel.co.zw, +263772743773
Interests
Technology development
Reading
An avid reader, I constantly stay updated by consuming industry publications, attending conferences, and participating in online forums. Highly motivated to leverage my knowledge and skills to develop innovative products and marketing campaigns that drive brand awareness and engagement.
Timeline
Product Specialist
Ecocash Holdings
08.2022 - Current
Product Officer
EcoCash Holdings-
10.2018 - 07.2022
Operations Officer
Cumii Technologies
03.2018 - 09.2018
Contact Center Team Lead
Econet Wireless
10.2016 - 02.2018
Customer Service Representative
Econet Wireless
08.2012 - 09.2016
Brand Ambassador
Econet Wireless
11.2011 - 07.2012
Student Attaché
Weph Commercial Agencies (Pvt) Ltd
09.2009 - 08.2010
Master’s in strategic management & Corporate Governance -
Midlands State University
Bachelor of Commerce (Hons) Degree in Marketing Management -
Midlands State University
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