Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Darrell Haddox

Concord,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

20
20
years of professional experience

Work History

Accounts Manager

LeafFilter
10.2022 - Current
  • Serve customers with knowledgeable, friendly support at every stage of inspection, shopping and purchasing.
  • Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Meet with customers to discuss and discover needs, tailor solutions and close deals (65%+ close rate)
  • Negotiate prices, terms of sales, financing options, and service agreements.

Design Specialist

Renewal By Andersen
01.2018 - 10.2022
  • Proposed potential solutions for design optimization, challenges and improvements.
  • Applied skill in color theory and composition to bring client visions to fruition.

Pre-Planning Advisor/Area Sales Manager

Service Corporation International (SCI)
05.2013 - 11.2017
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Assisted clients with pre-arranging funeral services.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.

Design Consultant

Mr Rogers Windows
03.2009 - 04.2012
  • Consistently stayed under client's budget for projects.
  • Prepared original and relevant options for clients suitable to individual requirements.

Membership Sales

NFIB
03.2008 - 03.2009
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Contacted customers and prospects to generate new business to achieve company growth goals. Over 90% retention rate.
  • Prospected new sales leads from directories, referrals and partners.

Sales Manager

CPI Security
09.2005 - 04.2008
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached and counseled 18-20 sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales 10-15% year over year and boosted profits, applying proactive management strategies and enhancing sales training.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

Education

BBA - Economics/Finance

Baylor University
Waco, TX

Master of Divinity - Religious Studies

Southwestern Baptist Theological Seminary
Fort Worth, TX

Skills

    • New Account Creation
    • Staff Management
    • Revenue Retention
    • Sales Solutions
    • Product and Service Sales
      • Excellent Communication Skills
      • Client Relations
      • Persuasive Negotiations
      • Customer Satisfaction
      • Upselling

Accomplishments

2001 President's Circle Member

2004 President's Circle Member

2014 Peak Performance Winner

2014 Pinnacle Club Member

2015 Pinnacle Club Member

2016 Century Club Member

2017 Century Club Member

Timeline

Accounts Manager

LeafFilter
10.2022 - Current

Design Specialist

Renewal By Andersen
01.2018 - 10.2022

Pre-Planning Advisor/Area Sales Manager

Service Corporation International (SCI)
05.2013 - 11.2017

Design Consultant

Mr Rogers Windows
03.2009 - 04.2012

Membership Sales

NFIB
03.2008 - 03.2009

Sales Manager

CPI Security
09.2005 - 04.2008

BBA - Economics/Finance

Baylor University

Master of Divinity - Religious Studies

Southwestern Baptist Theological Seminary

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Darrell Haddox