Darrell Karpinski
Renton,WA
Summary
Results driven professional with a strong foundation in client success, operational leadership, and service management. Known for building trust, solving complex problems, and guiding clients through high-stakes decisions with clarity and confidence. I leverage years of experience managing teams, optimizing service delivery, and strengthening customer relationships to provide thoughtful, personalized financial guidance. Committed to continuous learning, ethical practice, and helping businesses, individuals, and families make informed financial choices that support long-term stability and growth.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Field Service Manager
NorthWest Handling Systems Inc.
12.2021 - 08.2026
- Supervise & coordinate field technicians, assigning service and managing work schedules.
- Monitor service quality, safety compliance, and performance standards across field operations.
- Resolve customer issues, ensure timely service delivery, and maintain strong client relationships.
- Track operational metrics and implement improvements to increase efficiency & productivity.
Deliver Driver Trainer
Pizza Hut
10.2020 - 12.2021
- Train new delivery drivers in company procedures, delivery routes, and food standards.
- Teach safe driving practices and accident reporting procedures.
- Coach drivers on customer service skills including professionalism and customer concerns.
- Monitor driver performance, provide feedback, and ensure compliance with policies.
Operating Partner
Cici’s Pizza
01.2019 - 03.2020
- Oversee operations ensuring efficient service, food quality and adherence to company standards.
- Recruit, train, coach and supervise managers & team members to achieve service goals.
- Monitor sales, labor, inventory & profitability while applying strategies to improve financial results.
- Build strong client relationships, resolve escalated issues and ensure a positive guest experience.
Leasing Manager
Action Property Management
03.2017 - 01.2019
- Point of contact for current and prospective tenants, addressing inquiries, lease-related concerns.
- Prepare, renew and enforce lease contracts, ensuring compliance with policies & regulations.
- Market properties, process applications & negotiate agreements to maintain high occupancy rate.
- Track property metrics while working with maintenance & staff to enhance tenant satisfaction.
Assistant Manager
Payless Shoe Source
05.2016 - 03.2017
- Oversee staff, opening & closing procedures and ensure smooth day-to-day operations.
- Help customers find suitable footwear, resolve complaints, and ensure a positive experience.
- Monitor stock levels, organize displays, process shipments and maintain an attractive sales floor.
- Supervise sales associates, provide coaching and help achieve sales targets and store goals.
Team Lead
Market Source Wireless
06.2014 - 05.2016
- Supervise sales representatives, provide training and motivate team to achieve targets.
- Monitor key performance metrics & apply strategies to increase revenue and promote devices.
- Assist with client inquiries, resolve escalated issues and ensure a positive customer experience.
- Ensure accurate merchandising of mobile products and support store operations & reporting.
Agent
New York Life Insurance
03.2013 - 02.2014
- Meet with clients to evaluate their financial goals and recommend apt life insurance coverage.
- Present policy options, explain benefits and terms, and help clients choose suitable plans.
- Provide ongoing support, conduct policy reviews and assist clients with policy updates.
- Prospect for new clients, follow up on referrals and ensure accurate & compliant documents.
General Manager
Marco’s Pizza
12.2011 - 03.2013
- Ensure efficient food preparation, delivery, customer service and compliance in daily operations.
- Recruit, train, schedule and supervise staff to maintain productivity, quality, and positive culture.
- Monitor sales, control labor and food costs, handle budgets and strategize to achieve profitability.
- Address client concerns, resolve complaints, and maintain high quality, cleanliness, and service.
Training General Manager
Papa John’s Pizza
01.2001 - 12.2011
- Coach new & existing managers on procedures, leadership, food safety, and company policies.
- Assist multiple locations with improving performance, maintaining standards, and best practices.
- Evaluate store performance with audits, reviews and training to ensure world class experience.
- Mentor managers on sales, controls, staffing, customer satisfaction and overall profitability.
Education
Welding Engineering Technology/Technician
Universal Technical Institute, Inc.
01-2021
Mechanical Engineering, Economics
University of Texas at Austin
05-2001
Skills
- Management
- Problem solving
- Communication
- Leadership
- Client relations
- Networking
- Sales presentations
- Operational excellence
- Efficiency optimization
- Training and coaching
Affiliations
Luminous Scholars Foundation
Fraternal Order of Eagles
Phi Kappa Theta Fraternity
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Field Service Manager
NorthWest Handling Systems Inc.
12.2021 - 08.2026
Deliver Driver Trainer
Pizza Hut
10.2020 - 12.2021
Operating Partner
Cici’s Pizza
01.2019 - 03.2020
Leasing Manager
Action Property Management
03.2017 - 01.2019
Assistant Manager
Payless Shoe Source
05.2016 - 03.2017
Team Lead
Market Source Wireless
06.2014 - 05.2016
Agent
New York Life Insurance
03.2013 - 02.2014
General Manager
Marco’s Pizza
12.2011 - 03.2013
Training General Manager
Papa John’s Pizza
01.2001 - 12.2011
Mechanical Engineering, Economics
University of Texas at Austin
Welding Engineering Technology/Technician
Universal Technical Institute, Inc.