Todd Friezer

• Oversee daily Make Ready, Repair & Maintenance, and select construction services across assigned apartment communities.
• Ensure work is completed on time, meets quality standards, and aligns with client expectations.
• Built and managed daily schedules to optimize workflow and enhance service delivery.
• Source, select, and dispatch qualified independent contractors to meet service demand.
• Conduct daily site visits to confirm job status, quality, and compliance.
• Maintained consistent communication with clients and contractors to ensure alignment on job details and progress.
• Close out completed work orders to support timely contractor payment and accurate client billing.
• Manage service issues and escalations, partnering with leadership when required.
• Achieve key service delivery KPIs such as go-back rates, work order turnaround, contractor app usage, and client retention.

• Enforce safety standards and protocols across all job sites.
• Identified and addressed unsafe conditions, escalating unresolved safety concerns to promote a safe working environment.
• Ensure incident reporting is completed accurately and on time.
• Monitor performance metrics and implement corrective actions to maintain service quality.
• Recommend process improvements that enhance efficiency, consistency, and customer satisfaction.

• Proactively recruit, evaluate, and onboard qualified independent contractors.
• Clearly communicate client requirements, job scope, and performance expectations.
• Anticipate contractor capacity needs and address shortages before they impact service.

• Support new community launches by conducting property walks with Maintenance Directors and Client Success Managers.
• Align on job scope, service standards, pricing, and change order processes.
• Serve as the primary point of contact for service-related questions and escalations.
• Build strong, trust-based relationships with onsite property teams.
• Educate clients and property staff on MultiPro service offerings to drive adoption and satisfaction.

· Supervised daily facility operations to ensure safety and compliance.

· Receive, plan, and coordinate projects related to facilities maintenance for plumbing, electrical, HVAC, or general contractor.

· Oversee progress of work orders from inception to completion.

· Managed vendor relationships to ensure timely procurement of supplies and services, enhancing operational efficiency.

· Reviewed bids received from contractors before awarding contracts for large-scale projects.

· Collaborated with clients to identify specific needs and ensure completion of all approved work.

· Provide quality and efficient service to customers through the daily management of a team to include motivating, recognition, counseling, training, and problem solving.

· Creates PIPs, performance measurements, measuring goals for teams.

· Provides counseling and training of new employees on guidelines and protocols. Reviews measurements and ensures goals set for the team are met.

· Mentors, trains, and leads team to increase productivity and maintain goals.

· Created customer quotes and invoiced for large jobs, ensuring accurate updates to scope of work.