Darrell L Craig
Cleveland,OH
Summary
Information Technology professional with strong focus on delivering reliable and efficient technical support. Skilled in troubleshooting hardware and software issues, managing network configurations, and providing user training. Valued team player known for adaptability and consistent performance under changing conditions. Proven ability to enhance system performance and support operational success.
Overview
21
21
years of professional experience
Work History
Information Technology Support Specialist
Southwest General Medical Center
03.2023 - 03.2026
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Managed vendor relationships to ensure reliable service delivery while maintaining cost efficiency.
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively.
- Supported business continuity with the development of comprehensive backup strategies to protect critical data from loss or corruption.
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson.
- Boosted productivity through training end-users on the proper use of various applications and tools.
Instructor
New Bridge Art's and Technology
02.2022 - 08.2022
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted classroom safety, collaboration, and best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Oversaw curriculum development and implementation in alignment with best practices.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
Gastroenterology - Technician
University Hospitals
10.2016 - 02.2022
- Prep patients for procedures
- Equipment setup and maintenance
- Perform various biopsies
- Sterile processing
- Airway monitoring
- Assist in various procedures
- Pathology specimen collection
- Exam room setup and turn around
Medical Assistant Instructor
Remington College
12.2014 - 01.2016
- Fundamentals of M.A.
- Pharmacology
- U/A & Microbiology
- Laboratory Procedures
- Cardiac specialty procedures
- Nervous & Digestive system
- Capstone Certification
- Phlebotomy Collection
Medical Assistant Instructor
Sanford Brown College
04.2007 - 05.2014
- Instructing students on the proper professionalism of being a M.A.
- Training courses such as:
- A & P I
- A & P II
- A & P III
- Medical Office Applications
- Pharmacology
- Law & Ethics
- Clinical Procedures
- Safety & Health
- Student Success
- Clinical Asepsis
- Phlebotomy Collection
- Specimen Processing
- U/A & Microbiology
Back office Medical Assistant
University Hospital
04.2005 - 01.2008
- Monition vital signs
- EKG techniques
- Phlebotomy Service
- Injections of various meds.
- Patient education
- Rx refills
- Phone triage
- Various Lab Services
- Supply monitoring & ordering
- Equipment maintenance & servicing
- Scheduling various appointments
- Insurance verification
Education
Medical Assisting Certification - Medical Assisting
Ultrasound Diagnostic School
Atlanta, GA11-1997
Associates degree of Arts Degree - General Studies
Knoxville College
TN05-1994
Skills
- Supported IT projects to improve infrastructure stability, and performance according to organizational needs
- Facilitated seamless integration of new technologies into the existing infrastructure through thorough testing, and implementation planning
- Provided essential support during major technology rollouts, ensuring smooth transitions with minimal disruption to endusers
- Collaborated closely with cross-functional teams to address technology-related challenges impacting other departments within the organization effectively
- Boosted productivity through training end-users on the proper use of various applications and tools
- Optimized resource utilization by conducting regular audits of hardware inventory and software usage
- Demonstrated versatility through supporting various hardware devices, software applications, and operating systems in a rapidly changing IT environment
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution
- Reduced downtime for users by providing timely and efficient technical support via phone, email, and inperson
- Managed high levels of call flow and responded to technical support needs
Timeline
Information Technology Support Specialist
Southwest General Medical Center
03.2023 - 03.2026
Instructor
New Bridge Art's and Technology
02.2022 - 08.2022
Gastroenterology - Technician
University Hospitals
10.2016 - 02.2022
Medical Assistant Instructor
Remington College
12.2014 - 01.2016
Medical Assistant Instructor
Sanford Brown College
04.2007 - 05.2014
Back office Medical Assistant
University Hospital
04.2005 - 01.2008
Associates degree of Arts Degree - General Studies
Knoxville College
Medical Assisting Certification - Medical Assisting
Ultrasound Diagnostic School