Darrell Mitchell
Philadelphia,PA
Summary
Results-driven Security Operations professional skilled in team leadership, customer service, and office administration. Expertise in managing operations, responding to incidents, training staff, and fostering positive customer relationships in dynamic settings. Strong communication, organizational, and problem-solving skills contribute to operational success and safety.
Overview
15
15
years of professional experience
Work History
Site Manager
Allied Universal
Philadelphia, PA
12.2024 - 02.2026
- Execute Contract Requirements: Ensure the day-to-day execution of the security contract, strictly adhering to client instructions and internal company procedures.
- Manage Post Orders: Update and maintain Site Post Orders and Operating Procedure Manuals to ensure guards have accurate directives.
- Incident Response: Respond to minor incidents and emergencies, ensuring proper action is taken, incidents are documented, and reports are completed
Receptionist
T&H Bail Bond Agency LLC
Wilmington, DE
11.2023 - 12.2024
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Janitor/Maintenance
CONICELLI TOYOTA OF SPRINGFIELD
Springfield, PA
10.2021 - 11.2023
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Responded promptly to customer requests for spill clean-ups or other immediate cleaning needs
- Followed safety protocols when handling hazardous materials or operating heavy machinery
- Trained new janitorial staff on proper cleaning techniques, safety procedures, and company policies
- Maintained a high level of professionalism while interacting with clients/customers on-site
Shift Lead
Wingstop-Bear
Bear, DE
07.2019 - 09.2021
- Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
- Maintained accurate financial records including cash handling procedures, daily sales reports, and inventory tracking sheets
- Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders
Dishwasher
Molly & mollies
Philadelphia, PA
03.2016 - 05.2019
- Efficiently operated commercial dishwasher, ensuring clean and sanitized dishes for the restaurant
- Maintained a high level of cleanliness in the dishwashing area, following health and safety regulations
- Managed large volumes of dirty dishes, utensils, and glassware during peak hours
- Sorted and organized dishes for efficient washing and storage
- Followed safety procedures while handling sharp objects such as knives or broken glassware
- Supported team members by assisting with various tasks as needed
Stocker
BJ's Wholesale Club
New Castle, DE
08.2011 - 12.2015
- Helping customers with loading their car
- Maintained cleanliness and organization of the stockroom area, adhering to safety guidelines at all times
- Performed quality checks on incoming products to ensure they met company standards before stocking them
- Coordinated returns and exchanges with vendors for damaged or incorrect merchandise, ensuring customer satisfaction
- Engaged in regular meetings with management to address inventory levels and trends, contributing to proactive issue resolution
- Coordinated with vendors for returns or exchanges of damaged or incorrect merchandise
- Participated in regular meetings with management to discuss inventory levels, trends, and potential issues
Education
High school diploma -
Robert vaux
Philadelphia, PASkills
- Guest Services Management
- Shift Management
- Facility Management
- Team Leadership
- Team leadership
- Front Desk
- POS
- Microsoft Word
- Phone Etiquette
Additional Information
Authorized to work in the US for any employer.
Timeline
Site Manager
Allied Universal
12.2024 - 02.2026
Receptionist
T&H Bail Bond Agency LLC
11.2023 - 12.2024
Janitor/Maintenance
CONICELLI TOYOTA OF SPRINGFIELD
10.2021 - 11.2023
Shift Lead
Wingstop-Bear
07.2019 - 09.2021
Dishwasher
Molly & mollies
03.2016 - 05.2019
Stocker
BJ's Wholesale Club
08.2011 - 12.2015
High school diploma -
Robert vaux