Darrell Morris
Abbeville,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
05.2016 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Overnight Supervisor
Home Depot
08.2021 - 01.2023
- Improved overall store efficiency by effectively managing and delegating tasks to overnight team members.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Ensured product availability by overseeing accurate inventory counts and timely restocking efforts.
- Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
- Increased sales opportunities by creating visually appealing merchandise displays on the sales floor during overnight hours.
- Coordinated with daytime supervisors to ensure continuity in store operations across different shifts.
Delivery Associate
Home Depot
05.2012 - 05.2016
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Increased repeat business by providing exceptional customer service during each interaction.
- Maintained accurate records of all completed deliveries, ensuring proper documentation for billing purposes.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
Education
High School Diploma -
West St. John High School
Edgard, LA05.2005
Skills
- Call Management
- Account Updating
- Information Security
- Scheduling
- Data Entry
- Paperwork Processing
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Order Fulfillment
- Report Generation
- Report Preparation
- Project Management Abilities
- Microsoft Excel
- Professional Telephone Demeanor
- Staff Education and Training
- Receiving Support
- CRM Software
- [Software] CRM System Proficiency
- Lead Generation
Certification
lift truck certified
Timeline
Overnight Supervisor
Home Depot
08.2021 - 01.2023
Customer Service Representative
Home Depot
05.2016 - 01.2024
Delivery Associate
Home Depot
05.2012 - 05.2016
High School Diploma -
West St. John High School