Darrell Roland
Dallas,TX
Summary
Service-oriented, focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands.
Overview
18
18
years of professional experience
Work History
Facilities Coordinator
Spirent Communications
Plano, TX
11.2022 - 06.2023
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Hired and coordinated with vendors to perform preventive maintenance work at facility.
- Conducted regular inspections on building systems to verify proper operating conditions.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
Facilities Coordinator
Energy Transfer (contractror)
Dallas, Texas
04.2022 - 07.2022
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Drafted and enforced preventive maintenance schedule for facility systems and equipment.
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
Facility Assistant
GenPact, Inc.(contractor)
Richardson, TX
08.2021 - 12.2021
- Responded to facility inquiries and complaints promptly to take corrective action for verified problems.
- Managed systematic maintenance program to prevent equipment and systems failures.
- Worked with facility personnel to develop evacuation plans, emergency procedures and testing initiatives.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
Facilities Operations/Events Coor. Conf. Center
Collin County Community College District
Wylie, TX
07.2020 - 08.2021
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Inspected completed work to assess quality and identify skill or ability issues.
- Planned, coordinated and execute special events.
- Directed event production in collaboration with sponsors, hosts and internal teams.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
Facilities Coordinator
AMN Healthcare Services Inc.
Coppell, TX
08.2019 - 02.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Generated test procedures for use in assessing components for proper functionality.
- Returned phone messages and emails within a 3-day timeframe and responded to complaints.
- Used a ticket system to document job tasks and duties for traceability and transparency.
- Facilitated new hire orientations and onboarding monthly.
- Coordinated resources and delegated assignments to maintain efficient building operations.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
Order Selector/Facilities Coordinator
Cardinal Health
Kansas City, MO
10.2018 - 05.2019
- Accurately keyed in data for packages into computer system using handheld scanners
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse
- Picked products from designated locations using [RF scanner] to fulfill customer orders
- Prepared products for shipping according to company specifications
- Used RF scanner to pick items from proper bins
- Used pallet jacks, hand trucks and to move items throughout facility
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
Facilities Coordinator
Barkley
Kansas City, MO
02.2016 - 08.2018
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Delivered all professional services in alignment with operational initiatives
- Successfully planned and executed corporate meetings, lunches and special events for groups of [25-200]+ employees
- Managed building access and supplied key cards to employees and visitors
- Organized conference room space and materials for internal and customer meetings
- Assessed upcoming projects to forecast projected resource requirements
- Received incoming packages and mail, dispersed parcels and shipped outgoing items
- Ensured that facilities problems are identified and addressed quickly; work with, and insure that building management is delivering quality services; deliver on all internal/external customer demands.
- Daily delivery for internal employees' requests, furniture (tables, chairs, filing cabinets, etc.). Assist with all furniture deliveries, installs, and repairs.
- Manage and assist with all tickets submitted for office needs.
- Assist with all office moves.
Order Processor/Material Coordinator
Hallmark Cards
Liberty, MO
06.2011 - 06.2015
- Gathered merchandise and packed boxes systematically to prevent damage
- Read and understood pick sheets in order to prepare accurate customer orders
- Maintained compliance with export guidelines and international standards
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Inspected outgoing packages and documents to verify conformance to customer order requirements and requests.
- Monitored stock, maintained company inventory and managed client information in computer databases.
- Handled product packaging and applied appropriate labels to boxes and shipment containers.
Education
High School Diploma -
Kennett High School
Kennett, MO1991
Skills
- Document control
- Operations management
- Vendor relationships
- Communication skills
- Departmental operations
- Daily facility operations
- Agile work processes
- Business development support
- Project coordination
- Team building and leadership
- Cubicle configurations
- Work orders
- Special projects
- Relocations
- Team building
Timeline
Facilities Coordinator
Spirent Communications
11.2022 - 06.2023
Facilities Coordinator
Energy Transfer (contractror)
04.2022 - 07.2022
Facility Assistant
GenPact, Inc.(contractor)
08.2021 - 12.2021
Facilities Operations/Events Coor. Conf. Center
Collin County Community College District
07.2020 - 08.2021
Facilities Coordinator
AMN Healthcare Services Inc.
08.2019 - 02.2020
Order Selector/Facilities Coordinator
Cardinal Health
10.2018 - 05.2019
Facilities Coordinator
Barkley
02.2016 - 08.2018
Order Processor/Material Coordinator
Hallmark Cards
06.2011 - 06.2015
High School Diploma -
Kennett High School
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