Darrell Thompson
Jackson,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Business Analyst
FedEx Supply-Chain
02.2020 - 03.2024
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Maintained and monitored warehouse management software for multiple customers.
- Enhanced user experience with thorough testing and troubleshooting of software applications.
- Increased system reliability, optimizing performance through regular maintenance and updates.
- Provided excellent customer service by addressing user inquiries promptly and professionally, resolving issues efficiently wherever possible.
Academy Sports
Inventory Control Analyst
03.2016 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Monitored inventory levels and reported store loss
- Processed all inventory receipts and returns
Business Systems Analyst
Delta Faucet Company
01.1999 - 10.2015
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Maintain and monitor warehouse management system
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
- Trained business personnel in use of systems.
Education
Associate of Science - Computer Programming
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Operations Analysis
- Customer Needs Assessment
- Test case scenarios
- SQL and Databases
- Problem-Solving
- Attention to Detail
- Adaptability
Timeline
Business Analyst
FedEx Supply-Chain
02.2020 - 03.2024
Academy Sports
Inventory Control Analyst
03.2016 - 02.2020
Business Systems Analyst
Delta Faucet Company
01.1999 - 10.2015
Associate of Science - Computer Programming
Ivy Tech Community College of Indiana