Darrell Thompson
Pflugerville
Summary
Focused and results-driven with a proven track record of leadership, strategic planning, and team development. Adept at optimizing operations, driving business growth, and fostering a high-performance culture. I am skilled in decision-making, problem-solving, and cross-functional collaboration to achieve organizational objectives as well as being passionate about innovation, efficiency, and empowering teams to exceed goals. Additionally, with a strong business acumen that effectively develops, this allows me to plan and manage all line items of an operating operation enhancing the customer experience through differentiated and world-class service representing the company's brand, name and image.
Overview
18
18
years of professional experience
Work History
Station Manager
Unifi
04.2023 - Current
- Builds partnerships with customers and sets the example for the delivery of exceptional customer service
- Reviews operational and financial reports to ensure station is meeting goals and objectives and takes corrective action as required
- Ensures compliance with policies and procedures, rules, standards, customer requirements and governmental/regulatory requirements
- Participates in employee relations investigations when complaints arise and resolves issues in a professional and timely manner
- Promotes and adheres to policies concerning Safety, Anti-Harassment and Equal Employment Opportunity
- Recruits new employees to ensure appropriate staffing, promotes team-building initiatives and performs coaching/mentoring activities to develop and motivate team members
- Ensure that employees are properly trained and audit safety records as needed
- Sets, measures and manages performance of self and others
- Leads team members in achieving/exceeding operational and financial objectives and goals
- Ensures compliance with rules and standards of all relevant regulatory agencies and applicable laws
- Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position
Ramp Agent
Delta Airlines
09.2022 - 06.2023
- Insure our customer's baggage and cargo arrive safely and on time
- Work tasks are physical and include bending, lifting, standing, and walking
- Carrying on tasks in harsh weather conditions (heat, rain, snow)
Central Texas Recruiting Coordinator and National Director of Strength & Conditioning
College Promoters
04.2018 - 04.2023
- Provide parent and player education on the recruiting process
- Provided individual health coaching to help clients optimize personal choices
- Responsible for searching and recruiting athletes of all sports and genders
- Manage logical planning for in-person or personal phone conversation with recruit
- Ensure that prospects have video profiles, analyzed national trends in recruiting, research new target areas and assist with preparing and gathering new tape and film for prospects
- Responsible for strategically designing specific, customizable nutritional & strength training programs for each prospect and athlete
Assistant Superintendent
Story Built
10.2021 - 01.2023
- Supervised staff and job site by checking work against project expectations, operations and safety
- Review contract documents for design feedback and value engineering opportunities
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
- Manage project schedule, and direct the efficient sequencing of trades / laborers to ensure project delivers on-time
Commercial & Residential Roofing Consultant
Quality Roofing
01.2020 - 10.2021
- Active participation in developing and maintaining effective, collaborative, and productive relationships with trades
- Used consultative sales approach providing an amazing experience for our clients understanding their needs and recommend relevant offerings
- Responsible for maximizing customer relations and maintaining high ethical standards in all aspects of communication and behavior throughout the sales and relationship development process
- Achieved top performance by strategically adapting to rapidly changing, competitive environment with a reigning closing ratio of at least 70%
- Leverage marketing strategies to initiate, develop and grow relationships with new and current clientele
Fitness Manager
Golds Gym
12.2018 - 12.2020
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work
- Oversee the execution of administrative duties including: Monthly Group Fitness Tracker Report, payroll submissions, substitute scheduling, class attendance monitoring, managing equipment inventory, member and instructor communication and certification management
Owner/Sales Director & Personal Trainer
My Training Systems
02.2016 - 04.2018
- Drove incremental sales incrementing and maintaining best-in-class promotional and merchandising strategies
- Managed territory budget to support development of regional and territory leads
Ramp Agent
Delta Global Services
05.2009 - 05.2014
- Perform cleaning/organizing activities in the freight hangars and ramp area
- Load and unload aircraft for arriving and departing flights
- Assist with other tasks or activities as required
Sales Associate / Personal Trainer
LifeTime Fitness
09.2007 - 09.2009
- Apply sales techniques and strategies to increase selling merchandise and personal training services to clients
- Monitored proper execution and form of clients and adjusted positions to improve results and safety
- Cultivated positive relationships with participants by interacting with individuals and groups
- Successfully sold personal training packages totaling $10,000 in sales per month
- Designed specific workout systems for individual clients based on performance ability
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs
- Created inspirational physical training initiatives to foster healthy lifestyle decisions
Sales Associate / Personal Trainer
Golds Gym
12.2006 - 09.2007
- Ranked #1 Gold's Gym Trainer-Nationwide, 2007 for sales quota within two months of employment
Education
B.A. - Kinesiology/Pre Physical Therapy
St. Edward's Univeristy
12.2006
Doctor of Chiropractic -
Parker Universty
Skills
- Offering 20yrs in sales, customer service and communication
- Offering 10 plus years of Management and aviation Station Management
- Business Management & Organizational Skills
- Client & Business Partner Retention
- Successful in both team and self-directed environments
- Strong & Effective Communicator with ability to handle adverse situations
- ProCore
- Concur
- BuildPro
- Contractors Cloud
- Microsoft Office Suite
- Sales Force
- BlueBeam
- Management
- Fitness
- Health and Wellness
- Multi-Site Leadership
- Building & maintaining effective & efficient teams
Accomplishments
- Top Management: Ranked #1 Manager with the first 3 months of hire
- Top Producer: Produced over 10k in net volume in revenue sales within the first week of hire date
- Top Performer: Ranked #1 Sales & Personal Trainer Nationally within the first month of hire
- NCAA Division 1 - Collegiate Athlete
Volunteerism
- Texas Parks and Wild Life
- City of Austin Parks and Wild Life
- Walk for Cancer
- Race for the cure
- Boys and Girls Club
- Big Brother Program
Timeline
Station Manager
Unifi
04.2023 - Current
Ramp Agent
Delta Airlines
09.2022 - 06.2023
Assistant Superintendent
Story Built
10.2021 - 01.2023
Commercial & Residential Roofing Consultant
Quality Roofing
01.2020 - 10.2021
Fitness Manager
Golds Gym
12.2018 - 12.2020
Central Texas Recruiting Coordinator and National Director of Strength & Conditioning
College Promoters
04.2018 - 04.2023
Owner/Sales Director & Personal Trainer
My Training Systems
02.2016 - 04.2018
Ramp Agent
Delta Global Services
05.2009 - 05.2014
Sales Associate / Personal Trainer
LifeTime Fitness
09.2007 - 09.2009
Sales Associate / Personal Trainer
Golds Gym
12.2006 - 09.2007
B.A. - Kinesiology/Pre Physical Therapy
St. Edward's Univeristy
Doctor of Chiropractic -
Parker Universty
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