Marcos Echevarria
Royal Palm Beach,FL
Summary
Task-focused Manager in Rail Transportation with an extensive Hospitality background with expertise ensuring the timely transit in commerical passenger travel. Possesses first-rate interpersonal skills and excellent time management and delegation capabilities. Specialize in prioritizing scheduling, dispatching, routing, safety implementation and staff management duties. Highly customer service-oriented, organized and possesses strong time management skills. Handles conflict and competition effortlessly and competently. Cultivates meaningful agreements and makes necessary accommodations in cooperation with clients and team members.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Station Manager
Brightline Trains
09.2021 - Current
- Delivered outstanding service to customers to maintain and extended relationships for future business opportunities.
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- UltiPro (HCM) Managed all processes, including payroll, Time and Attendance, and Talent Management functions [Software].
- WorkForce Management [Software].
- Process payroll through ADP [Software].
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed suggestions for technical process improvements to optimize resources.
Brand Ambassador/Mixologist
Rums of Puerto Rico
08.2013 - 09.2021
- Attended and assisted in many promotional events in the surrounding area
- Promoted Rum by providing customers and potential customers with knowledge on the product
- Set up and tore down event sites
- Created and served samplings to introduce customers to new products
- Offered product samples, answered questions and suggested products.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Beverage Manager/Head Bartender/Head Mixologist
Potions In Motion LLC
12.2005 - 09.2021
- Purchased goods and ingredients needed to make beverages
- Checked in deliveries and signed off on products received
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Communicated and exemplified the company's vision and goals
- Emphasized fast, friendly customer service
- Effectively used items in stock to decrease waste and profit loss
- Delegated tasks to team members to optimize productivity
- Supported other areas of the catering company as necessary, such as set up, cleanup, prep work and equipment maintenance
- Oversaw bar inventory, restocked supplies and placed orders
- Praised by owner for being a fast and efficient worker, requiring little supervision
- Managed customer service by training staff, overseeing operations and resolve issues in a timely manner
- Set up and tore down event sites.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Senior Loan Officer
st Continental Mortgage
11.2005 - 12.2010
- Reviewed applications
- Submitted applications to credit analysts and lenders
- Negotiated payments and settled customers who had delinquent loans and credit card debt
- Loaded consumer loan applications into the loan processing program
- Transitioned from loan originator to loan officer to senior loan officer
- Prepared loan documents and executed closing documents
- Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Education
Associate of Arts - Political Science
Palm Beach State College
Palm Beach Gardens Palm Beach Gardens, FL06.2003
Skills
- Excellent communication
- Quick learner
- Equipment maintenance
- Station and Operations Management
- Inventory Tracking
- Multitasking
- Team Oversight
- Supervision
- Vision
- Leadership
- Extensive Customer service experience
- Financial records and processing
- Credit check knowledge
- Risk management evaluation background
- Strong work ethic
- Flexible
- Sales proficiency
- Sales
- Team player
- Brand Awareness
- Policy Implementation
- Effective Communication
- Constructive Feedback
- Critical Thinking
- Corrective Actions
- Customer Needs Assessments
Certification
- 40 Hour CEU Course Hospitality & Tourism- Florida Atlantic University, Completed December 3, 2020
- ServeSafe Food Safety Manager Certification, National Restaurant Association, November 2022 (expires November 2027)
- Passenger Train Emergency Preparedness Plan EPREP certified, Federal Railroad Association, June 2023 (expires June 2025)
Timeline
Station Manager
Brightline Trains
09.2021 - Current
Brand Ambassador/Mixologist
Rums of Puerto Rico
08.2013 - 09.2021
Beverage Manager/Head Bartender/Head Mixologist
Potions In Motion LLC
12.2005 - 09.2021
Senior Loan Officer
st Continental Mortgage
11.2005 - 12.2010
Associate of Arts - Political Science
Palm Beach State College
- 40 Hour CEU Course Hospitality & Tourism- Florida Atlantic University, Completed December 3, 2020
- ServeSafe Food Safety Manager Certification, National Restaurant Association, November 2022 (expires November 2027)
- Passenger Train Emergency Preparedness Plan EPREP certified, Federal Railroad Association, June 2023 (expires June 2025)
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