Juan B. Pacheco
Miami
Summary
Dynamic operations leader with a proven track record at BBA Aviation, enhancing operational efficiency and safety awareness. Skilled in incident reporting and employee scheduling, I foster accountability and recognition within teams, achieving a 95% safety record. Committed to delivering exceptional service and driving performance improvements in fast-paced environments.
Baggage handling professional with comprehensive experience in managing operations and coordinating logistics. Consistently ensures efficient baggage processing while maintaining high standards of safety and accuracy. Known for fostering team collaboration and adapting to changing demands with ease.
Overview
43
43
years of professional experience
Work History
Baggage Supervisor
BAGS Inc for Brightline Trains Account
08.2023 - Current
- Established clear expectations for staff behavior and performance standards, fostering a culture of accountability within the team.
- Developed contingency plans for unexpected events such as misplaced luggage that could impact the customers service.
- Enhanced customer satisfaction with swift resolution of baggage-related issues and concerns.
- Coordinated with security teams to ensure compliance with all applicable safety regulations when handling passengers'' belongings.
- Developed a SAFETY Culture by training employees with the proper lifting techniques and the proper handling of baggage carts within our facility.
Warehouse Manager
LSC Communications
09.2007 - 08.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies. A 95% Safety record was kept for a 5 year period which included 38 months (Over 3 yrs) of No Accident period. This was accomplished while maintaining a 98% Order Picking / Shipping accuracy and customer satisfaction.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Operations Manager
BBA Aviation - Signature Flight Support
07.1982 - 08.2007
- Supervised an operations staff of over 100 employees while keeping them compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed and maintained a high level of services within the operations, to achieve timely and accurate delivery of services including SAFETY and On-Time Departures for All our Airline customers.
Education
Associate of Arts - Aerospace Operations Management
Mercer County College
Trenton, NJ05-1982
High School Diploma -
Union Hill High School
Union City, NJ06-1979
Skills
- Operational efficiency
- Incident reporting
- Employee scheduling
- Baggage handling expertise
- Time management
- Safety awareness
- Employee recognition thru positive reenforcement
Timeline
Baggage Supervisor
BAGS Inc for Brightline Trains Account
08.2023 - Current
Warehouse Manager
LSC Communications
09.2007 - 08.2022
Operations Manager
BBA Aviation - Signature Flight Support
07.1982 - 08.2007
Associate of Arts - Aerospace Operations Management
Mercer County College
High School Diploma -
Union Hill High School
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