Summary
Overview
Work History
Education
Skills
Certification
Qualification
Timeline
Generic

Yajaira Rivera DeJesus

Miami

Summary

Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Baggage Supervisor

Envoy Air Inc.
Miami
02.2025 - Current
  • Supervised daily baggage operations and ensured compliance with safety procedures.
  • Resolved passenger inquiries regarding lost or delayed baggage promptly and professionally.
  • Implemented process improvements to enhance baggage handling efficiency and reduce delays.
  • Investigated customer complaints regarding damaged or mishandled luggage.
  • Collaborated with other departments within the airport organization such as security, customs.
  • Trained and mentored staff on customer service best practices and protocols.

Passenger Service Supervisor

Envoy Air Inc.
Miami
07.2022 - 02.2024
  • Managed passenger inquiries and resolved complaints with effective communication.
  • Trained and mentored staff on customer service best practices and protocols.
  • Implemented safety procedures to enhance passenger experience and operational efficiency.
  • Managed emergency situations such as medical emergencies or flight delays and cancellations according to established protocols.

Passenger service Lead

Miami International Airport
01.2022 - Current
  • Trained in Gate reader and quik
  • Mentor in gates and walkway
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Home Health Aide

Sunrise Senior Living
Dix Hills
08.2018 - Current
  • Assisted residents with daily living activities and personal care needs.
  • Monitored residents' health and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance residents' well-being.
  • Maintained cleanliness and organization of living spaces for comfort and safety.

Home Health Aide (HHA)

Best care agency training school
05.2013 - 11.2013
  • Trained in the health field
  • Trained in how to take blood pressure
  • Trained in Hospice care treatment
  • Trained in first aid
  • Trained in patient care

Companion

05.2013 - 11.2013
  • Take care of patients
  • Prepare meals
  • Bathed them
  • Clean up and run errands for them
  • Administer medication
  • September 2013

Receptionist

Sunrise Manor
06.2012 - 12.2012
  • Answer phone calls
  • Filed paperwork
  • Take messages
  • Transfer phone calls
  • Monitored front desk
  • Distributed mail

Tutor Time Bellport
06.2011 - 09.2011
  • Assisted with lesson plan
  • Read to the children
  • Prepared their meals
  • Clean up classroom
  • Assisted teacher while children do their work
  • Provided coverage for teacher prep time

Education

Some college -

Long island school Healthcare careers
Deer park, NY
03.2021

Skills

  • Baggage handling
  • Safety compliance
  • Customer service
  • Process improvement
  • Emergency management
  • Conflict resolution

Certification

  • Patient care technician
  • Certified nurse assistant

Qualification

  • Employed of the month
  • Oct 2022
  • Ground Security Coordinator
  • July 2023 to present
  • Local Complaint Resolution Official
  • August 2023 to present

Timeline

Baggage Supervisor

Envoy Air Inc.
02.2025 - Current

Passenger Service Supervisor

Envoy Air Inc.
07.2022 - 02.2024

Passenger service Lead

Miami International Airport
01.2022 - Current

Home Health Aide

Sunrise Senior Living
08.2018 - Current

Home Health Aide (HHA)

Best care agency training school
05.2013 - 11.2013

Companion

05.2013 - 11.2013

Receptionist

Sunrise Manor
06.2012 - 12.2012

Tutor Time Bellport
06.2011 - 09.2011

Some college -

Long island school Healthcare careers

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