Solangel Torres
St. Cloud
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
22
22
years of professional experience
Work History
Baggage Supervisor
Airport Terminal Services Inc
10.2021 - Current
- Collaborated with airlines to improve coordination of baggage transfers between flights.
- Improved baggage handling efficiency by implementing streamlined processes and procedures.
- Established clear expectations for staff behavior and performance standards, fostering a culture of accountability within the team.
- Provided training to new hires on company policies, procedures, and best practices in baggage management.
Customer Service Associate Cashier
Walmart
08.2018 - 10.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
Physical Therapy Technician
Therapy In Motion
10.2010 - 01.2014
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Submitted patient statements and medical billing to insurance companies.
- Assisted patients with daily living activities, promoting independence and dignity.
Theme Park Manager
Memphis Kiddie Park
04.2003 - 09.2013
- Managed daily operations, maintaining a well-organized and efficient theme park environment.
- Resolved guest complaints quickly and professionally, ensuring repeat visits and positive reviews.
- Assisted with budget planning, monitoring expenses to ensure profitability without compromising quality or safety.
Education
High School Diploma -
Lincoln West High School
Cleveland, OHNursing Assistant Certificate - Health And Wellness
Stratford College
Hilton Head Island, SCSkills
- Training and mentoring
- Customer service
- Goal oriented
- Decision-making
- Process monitoring and improvement
- Conflict resolution
- Task delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Baggage Supervisor
Airport Terminal Services Inc
10.2021 - Current
Customer Service Associate Cashier
Walmart
08.2018 - 10.2021
Physical Therapy Technician
Therapy In Motion
10.2010 - 01.2014
Theme Park Manager
Memphis Kiddie Park
04.2003 - 09.2013
High School Diploma -
Lincoln West High School
Nursing Assistant Certificate - Health And Wellness
Stratford College
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