Darrell Trice
Temple Hills,Maryland
Summary
Dynamic Assistant General Manager with extensive experience at Crestline Hotels, excelling in human resources management and operational oversight. Proven track record in enhancing customer experience and driving revenue growth through effective coaching and strategic budgeting. Adept at problem-solving and fostering team collaboration to achieve exceptional service standards.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Fairfield Inn & Suites
Washington D.C.
11.2021 - Current
- Oversee front office, housekeeping, and breakfast operations and personnel to ensure company and brand standards are upheld.
- Monitor Front Office financial operations and ensure compliance with accounting controls and procedures.
- Developed, implemented, and monitored daily, weekly, monthly, and annual department-wide budgets and forecasts.
- Interview, select, train, schedule, coach, and support associates ensuring they perform in accordance with the established brand and hotel standards and are consistent with HHM core values.
- Documented and monitored guest satisfaction scores, developing and implementing strategies that increased scores.
- Generated detailed action plans to address guest service deficiencies.
- Supervise guest services Department Managers.
- Oversee vendors and personnel contracts.
- Monitor occupancy of guest room space to ensure most efficient use and mitigate overbooking.
- Enforce guidelines and practices related to HHM’s Earthview program.
- Review, submit, and order capital budget items.
- Managed operations at Hersha Hospitality properties
Task Force – Assistant General Manager
Crestline Hotels & Resorts
Washington D.C.
12.2019 - 11.2021
- Assisted General Manager across all hotel departments, including front office, housekeeping, engineering, food and beverage, ensuring operational continuity.
- Effectively led, trained, coached, motivated, engaged and provided feedback to hotel staff, Supervisors and Managers daily.
- Assumed the role of the General Manager in their absence.
- Ensured every department had clear direction and kept the course in providing exceptional experience.
- Managed staffing levels in alignment with occupancy to maintain budgeted hours.
- Traveled to various sites to provide task force coverage for select and extended stay hotels.
- Facilitated team training sessions that improved skills and fostered collaboration.
- Assisted in implementing procedures and training of Crestline Hotels standards for new properties.
- Addressed and mediated employee conflicts to maintain a positive work environment.
- Conducted employee performance evaluations.
- Supported the engineering team to ensure that all equipment in the guests’ rooms and throughout the hotel was functioning properly.
- Worked with Housekeeping department to ensure the room cleanliness met brand standards.
Assistant General Manager
Crestline Hotels
Washington D.C.
02.2018 - 12.2019
- Supported the General Manager in overseeing all hotel departments, including front office, housekeeping, engineering, and food and beverage.
- Oversaw human resources and accounting functions to support operational efficiency and compliance.
- Ensured every department maintained a high standard for customer experience.
- Effectively led, trained, coached, motivated, engaged and provided feedback to hotel staff, Supervisors, and Managers daily.
- Monitored budgets and payroll records to ensure expense authorization and adherence to budgetary constraints.
- Addressed employee conflicts to foster a positive work environment.
- Analyzed GSA scores and comments to execute plan to eliminate deficiencies.
- Conducted daily walk-through of all operations department areas.
- Developed human resources and accounting policies and procedures tailored to property needs.
- Coordinated timely and accurate completion of employee and management reviews.
- Managed staffing to occupancy to comply with budgeted hours.
- Worked with the engineering team to ensure all equipment within the guests’ rooms and within the hotel were functioning properly.
Assistant General Manager
Crestline Hotels
Washington D.C.
07.2016 - 02.2018
- Assisted the General Manager of all hotel departments for a 148-room property to include front office, housekeeping, engineering, food and beverage.
- Effectively led, trained, coached, motivated, engaged and provided feedback to hotel staff, Supervisors, and Managers daily.
- Maintained high standards for customer experience across all departments.
- Managed human resources and accounting functions.
- Monitored budgets and payroll records, authorizing expenses within budget limits.
- Managed staffing levels based on occupancy to optimize labor costs.
- Resolved employee conflicts and issues promptly to maintain team cohesion.
- Analyzed GSA scores and comments to execute plan to eliminate deficiencies.
- Conducted daily walk-through of all operations department areas.
- Ensured all employees complied with the standard code on conduct.
- Ensured all employees and management reviews were completed on time and accurately.
- Worked with the engineering team to ensure all equipment within the guests’ rooms and within the hotel were functioning properly.
Operations Manager
Crestline Hotels
Washington D.C.
12.2014 - 06.2016
- Led operations for 30+ FTE across all departments in a 148-room property, emphasizing efficiency in housekeeping.
- Conducted all hotel operations professionally to the highest level of service.
- Effectively led the team to drive results.
- Coordinated with operations team and other hotel departments to exceed guest expectations and enhance service execution.
- Trained, coached, motivated, engaged, and provided feedback to all operations staff and Supervisors.
- Monitored budgets and payroll records to ensure the expenses were authorized and within budget.
- Processed bi-weekly payroll through ADP and verified the hours recorded by employees.
- Analyzed GSA scores and developed action plans for process improvements based on guest feedback.
- Educated operations staff and supervisors on company standards to enhance performance.
Housekeeping Manager
Crestline Hotels
Washington D.C.
03.2014 - 12.2014
- Managed 40 housekeeping staff for 265-room property, ensuring optimal service levels and team cohesion.
- Ensured all housekeeping functions were conducted professionally to the highest level of service.
- Planned, directed, coordinated, and executed all activities within the housekeeping and laundry department.
- Led daily training and coaching sessions for housekeeping staff, fostering engagement and skill development.
- Established operational standards and procedures, enhancing efficiency and consistency within the department.
- Effectively managed the expenses, productivity and payroll to budget.
- Inspected work performed to ensure services meet specifications and established standards.
Education
Lincoln Land College - Business Management
Lincoln Land College
Springfield, IllinoisRichland College - Business Management
Richland College
Decatur, IllinoisSkills
- Human resources management
- Recruitment and staffing
- P&L oversight
- Budgeting and forecasting
- Project management
- Operational management
- Process improvement
- Customer experience enhancement
- Critical thinking
- Problem solving
- Organizational skills
- Team collaboration
- Interpersonal skills
- Software proficiency
Core Strengths
- Human Resources
- P&L
- Project Management
- Problem Solving
- Coaching
- Report Generation
- Customer Experience
- Process Improvement
- Budgets & Forecasts
- Recruiting
- Training
- Day-to-day Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant General Manager
Fairfield Inn & Suites
11.2021 - Current
Task Force – Assistant General Manager
Crestline Hotels & Resorts
12.2019 - 11.2021
Assistant General Manager
Crestline Hotels
02.2018 - 12.2019
Assistant General Manager
Crestline Hotels
07.2016 - 02.2018
Operations Manager
Crestline Hotels
12.2014 - 06.2016
Housekeeping Manager
Crestline Hotels
03.2014 - 12.2014
Lincoln Land College - Business Management
Lincoln Land College
Richland College - Business Management
Richland College