Darren Badchkam
Tech Associate
Brooklyn,NY
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Tech Associate
Staples
12.2015 - Current
- Inspire a robust selling culture in the tech department.
- The ability to offer customers a total solution for their tech needs.
- Knowledge and skills to repair computers and perform system diagnostics and upgrades for customers.
- Multitask various jobs and tasks both in and outside technological duties.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional tech service at all times.
Field Technician
Cablevision
02.2015 - 08.2015
- Performed installs, disconnects, re-connects, relocations, and changes to service.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Acted as a customer advocate by ensuring complete customer satisfaction by diligently resolving all reasonable customer requests relating to the installation and service of product.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
Volunteer Librarian
Boyd Anderson High School
01.2010 - 05.2010
- Sorted, filed and shelved materials according to classification system
- Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
- Prepared materials for delivery and unpacked delivery.
- Assisted with preparation of materials for handout - stamping, folding, and sorting.
Education
Associate of Applied Science - Computer Support
South Georgia Technical College
Americus, GA12.2014
High School Diploma -
Phoenix High School
Lawrenceville, GA04.2012
Skills
- Customer Service
- Technical Support
- Sales
- Cash register
- Data Entry
- Workplace Safety
- Cash Handling
- POS System Operation
- Attention to Detail
- Computer Skills
Certification
- Computer TIA A+ Certified Technician Preparation
- Network Technician
Languages
English
Native or Bilingual
Timeline
Tech Associate
Staples
12.2015 - Current
Field Technician
Cablevision
02.2015 - 08.2015
Volunteer Librarian
Boyd Anderson High School
01.2010 - 05.2010
Associate of Applied Science - Computer Support
South Georgia Technical College
High School Diploma -
Phoenix High School