Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Carr

Buxton

Summary

Self-motivated, reliable, and detail-oriented. Ability to work in a fast-paced working environment. Performance-driven Service Manager with 10 years of experience leading a crew of technicians and providing a high level of customer service. 20+ years of equipment and engine repair experience.

Overview

39
39
years of professional experience

Work History

Service Manager

Milton CAT
01.2023 - Current
  • Led service operations, ensuring customer satisfaction and efficient resource allocation.
  • Developed and implemented maintenance protocols to enhance equipment reliability.
  • Mentored staff, fostering skill development and knowledge sharing within the team.
  • Streamlined service processes, reducing turnaround time for repairs and servicing.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Collaborated with sales teams to align service offerings with customer needs and market trends.
  • Managed budgets effectively, optimizing operational costs while maintaining service quality.
  • Hired, trained and supervised team of service staff members to meet business goals.

Equipment and Truck Shop Supervisor

Milton Cat
05.2015 - 01.2023
  • Communicate and build relationships with customers scheduling repairs, offering technical support, and explaining invoices.
  • Conduct performance reviews on Shop Technicians
  • Responsible for directing and scheduling all Earthmoving and Truck Service Technicians
  • Provide accurate quotes to customers
  • Review and approve quote writers’ quotes for the Service Department
  • Open and close all work orders and respond to the customers’ service concerns/requests
  • Manage technicians’ job repair quality
  • Train lower-level technicians

Earthmoving Field Service Technician

Milton Cat
08.2001 - 05.2015
  • Communicated directly with customers’ repair needs
  • Engine diagnostics, repair, and overhaul
  • All powertrain diagnostics, repair, and overhaul
  • Electrical diagnostics and repairs
  • Hydraulic diagnostics, repairs, and auxiliary tool installs

Truck Shop Service Technician

Milton Cat
11.1999 - 08.2001
  • Diagnosed and repaired electronic and mechanical fuels systems
  • Diagnosed, repaired, and overhauled all Caterpillar Truck Engines

Truck Repair Technician

Kris Way Truck Leasing
04.1988 - 11.1999
  • Part time Intern Truck repair 1988-1990 while in high school
  • Full time nights 1990-1992 while in college
  • Suspension, steering, and brake repair
  • PM technician all makes and model trucks and refrigeration units
  • Engine, transmissions and rearend repair and overhaul all makes and models
  • Weekend foreman and shift leader

Customer Support Associate

Ace Hardware
06.1986 - 04.1988
  • Product sales customer support

Education

Associate Degree - Automotive and Diesel Technology

Central Maine Technical College
Auburn, Maine
05.1992

High school diploma - undefined

Scarborough High School
Scarborough, Maine
06.1990

Skills

  • Ability to communicate and build strong relationships with customers
  • Extensive technical knowledge of heavy equipment or similar equipment
  • Highly knowledgeable of Service Department operations
  • Strong problem-solving skills and detailed oriented
  • Proficient in the use of Word, Excel, Teams, etc
  • Customer service
  • Conflict resolution
  • New employee hiring
  • Staff management

Timeline

Service Manager

Milton CAT
01.2023 - Current

Equipment and Truck Shop Supervisor

Milton Cat
05.2015 - 01.2023

Earthmoving Field Service Technician

Milton Cat
08.2001 - 05.2015

Truck Shop Service Technician

Milton Cat
11.1999 - 08.2001

Truck Repair Technician

Kris Way Truck Leasing
04.1988 - 11.1999

Customer Support Associate

Ace Hardware
06.1986 - 04.1988

High school diploma - undefined

Scarborough High School

Associate Degree - Automotive and Diesel Technology

Central Maine Technical College

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