Darren Cheng
Philadelphia,PA
Summary
Detail-oriented fraud and client service professional with three years of experience in fraud detection, account analysis, customer support, and financial risk mitigation within the bank industry. Strong background in client communication, problem-solving, and fast-paced, compliance-driven environments. Recognized as a top performer at Bank of America and awarded the Officer Title for consistent performance and excellence.
Overview
4
4
years of professional experience
Work History
Check Fraud Client service Rep.
Bank of America
Newark, DE
10.2023 - Current
- -Analyze customer accounts to identify fraud patterns to mitigate financial losses, and protect client assets.
- -Investigate and resolve fraud-related issues while maintaining high levels of customer satisfaction.
- -Maintain compliance with banking regulations, security procedures, and internal risk protocols.
- -Handle fraud alerts related to all lines of business (check fraud , ATM/Debit , ACH/Wire, Credit card, and risk management)
- -Identify new fraud patterns and escalating through appropriate channels for risk review
- - Check fraud subject matter expert with extensive experience analyzing complex fraud scenarios, guiding investigations, resolving escalated cases, and developing strategies to reduce financial risk.
Rural Carrier Associate
United States Postal Service
Hockessin, DE
05.2022 - 09.2023
- -Delivered reliable service while maintaining accuracy, efficiency, and strict adherence to federal procedures.
- -Demonstrated Strong time management and problem solving in a fast paced work environment.
- -Operated federal vehicles safely and responsibly in compliance with USPS standards.
- -Maintained secure handling of sensitive mail and customer information.
Education
B.S - Marketing
University of Delaware
Newark, DE12-2022
Skills
- Fraud Detection & account analysis
- Client service & customer support
- Risk Mitigation
- Regulatory Compliance & conflict management
- Problem solving & Communication
- Microsoft Excel & Google workspace
- Python & R
LANGUAGES
Chinese Mandrin
AWARDS
Client Ambassador Award- This award is reserved for the top 5% of performers in the department based on overall client satisfaction., Officer Title Award - This corporate title promotion is a recognition for increased responsibility, leadership, and impacts made towards department goals., The Pinnacle Award- This award is one of the highest in the consumer organization. Demonstrating exceptional care, and responsible growth., MVP Award - This award is reserved for employees who are top performers for an entire quarter of the year(Q3)
Timeline
Check Fraud Client service Rep.
Bank of America
10.2023 - Current
Rural Carrier Associate
United States Postal Service
05.2022 - 09.2023
B.S - Marketing
University of Delaware