Summary
Overview
Work History
Skills
Timeline
Generic
Darren CHON

Darren CHON

Burbank,CA

Summary

Experienced Waiter with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Brian's Shaved Ice
Sherman Oaks, CA
11.2024 - Current
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Trained new employees on proper use of equipment, cash handling techniques, customer service protocols.
  • Provided feedback to management on customer needs and preferences to improve product offerings.
  • Delegated work to staff, setting priorities and goals.
  • Inspected incoming shipments for quality assurance purposes.
  • Handled customer inquiries and complaints with professionalism and patience.

Captain

NBC Universal
Burbank, CA
11.2021 - 11.2024
  • Facilitated communication between waitstaff and kitchen staff during peak hours.
  • Assisted staff by serving food and beverages or bussing tables.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.

Private Music Instructor

IKnow Academy
Granada Hills, CA
10.2019 - 07.2022
  • Provided individual lessons for students of all ages and diverse musical abilities.
  • Modeled proper techniques and exercises to rehearse between private lessons.
  • Encouraged creativity and self-expression through composition and improvisation assignments.
  • Developed strong working relationships with students and parents to accomplish school and departmental vision and goals.
  • Familiarized students with basic concepts of tempo, symphony and chords.
  • Created focused lesson plans to accelerate learning and growth.

Assistant Manager

Squiz Up
Northridge/Glendale, CA
02.2014 - 03.2020
  • Oversaw personnel recruitment, performance and scheduling.
  • Trained new employees
  • Handled money and recorded the sales on a nightly basis
  • Received shipments
  • Enhanced team member productivity by improving work environment and motivational strategies.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Established processes for monitoring customer satisfaction levels.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Server

Octupus Japanese Restaurant
Burank, CA
06.2010 - 07.2014
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Skills

  • Leadership experience
  • High volume dining
  • Food safety practices
  • Customer feedback management
  • Interpersonal skills
  • Quality control
  • Wine service
  • Supply restocking
  • Dining crew workflow optimization
  • Attention to detail
  • Accurate money handling
  • Opening and closing procedures
  • Good telephone etiquette
  • Food preparation experience
  • Problem-solving skills
  • Buffet setup and takedown
  • Team player

Timeline

Assistant Manager

Brian's Shaved Ice
11.2024 - Current

Captain

NBC Universal
11.2021 - 11.2024

Private Music Instructor

IKnow Academy
10.2019 - 07.2022

Assistant Manager

Squiz Up
02.2014 - 03.2020

Server

Octupus Japanese Restaurant
06.2010 - 07.2014

Similar Profiles

CREATE PROFILE
Darren CHON