Calvin Williams
Birmingham,AL
Summary
Dynamic sales professional with a proven track record at AT&T, excelling in customer relations and sales expertise. Recognized for consistently exceeding quotas and enhancing client satisfaction through exceptional service and strategic selling. Strong interpersonal communication skills complemented by effective negotiation tactics drive successful outcomes and foster lasting customer relationships.
Overview
7
7
years of professional experience
Work History
Sales Representative
AT&T
Birmingham, AL
02.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Exceeded sales targets through effective planning and goal setting.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Delivery Driver
FedEx
Birmingham, AL
01.2021 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Team Member
Burgerking
Gadsden, AL
11.2017 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
High School Diploma -
Gadsden City High School
Gadsden, AL05.2019
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Negotiation tactics
Timeline
Sales Representative
AT&T
02.2023 - Current
Delivery Driver
FedEx
01.2021 - 02.2023
Team Member
Burgerking
11.2017 - 11.2020
High School Diploma -
Gadsden City High School