Darren Culpepper
Kalamazoo,MI
Summary
An industrious business minded individual. I've been in positions of management or leadership in every job I've held. Building decades of experience in leadership training, cash management, and customer service. Coupled with 7 years of buying and selling securities and building financial plans while working for several trading firms. Organized, efficient, hardworking, and looking forward to adding value to any business environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Associate
PNC Bank
04.2022 - Current
- Developed junior team members and cultivated collaborative culture.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Utilized critical thinking skills and decisive judgment to work with minimal supervision.
Options Trader
Kalamazoo Paper/Maverick Trading
02.2017 - Current
- As a proprietary trader I manage a portfolio of short and long term investment vehicles.
- I am responsible for creating and managing the companies trading plan.
- Its my responsibility to clearly outline our risk appetite, our controls for risk management, and trading philosophy.
- I am also in charge of trader development, recruiting and training.
Team Lead/Trainer
Target Distribution Center
06.2020 - 08.2021
- My goals and responsibilities included bringing in new employees on day one and introducing them to the safety standards and productivity expectations of the team.
- Helping identify inefficiencies and developing strategies to increase output. Holding team members accountable when standards are not being met.
Server/Trainer
Black Rock Bar And Grill
05.2018 - 04.2020
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Helped develop strategies to engage with dissatisfied guest in an effort to ensure each interaction led to optimal guest satisfaction.
Guest Service Representative
Red Roof Inn
11.2016 - 04.2018
- As the front desk guest services representative I was generally the only employee on site and responsible for all property management.
- I made reservations and assisted with accommodations over the phone and by various computer systems.
- Checking guest in and helping carry bags was a service regularly extended to our patrons.
- I was in charge of security and deligated maintenance to appropriate personnel for immediate remediation.
- I also balanced cash drawers and maintained credit card security.
Hospitality and Service Trainer
Olive Garden Italian Restaurant
11.2012 - 12.2017
- As a hospitality and service trainer it was my responsibility to introduce new employees to our culture of service.
- I taught and enforced company standards, while making each guest our priority.
- We learned how to enhance our personal experience at work by enhancing the quality of service we provided.
- I trained new employees, new managers, new trainers, and was the head corporate trainer for the state of Michigan.
Education
Business Management/Accounting
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma - undefined
Loy Norrix High School
Kalamazoo, MI2000
Skills
- Proficient in cash management
- Exceptional communication skills
- Strong client relations
- Strategic sales knowledge
- Data management
- Process implementation
- Staff development
- Risk management processes and analysis
- Client assessment and analysis
- Team leadership
- Extremely organized
- Self-motivated
Certification
AMERICAN BANKERS ASSOCIATION CERTIFICATIONS:
- Operational Risk Management
- Fiduciary Risk Compliance
- Fiduciary Principles and Ethics.
Timeline
Senior Associate
PNC Bank
04.2022 - Current
Team Lead/Trainer
Target Distribution Center
06.2020 - 08.2021
Server/Trainer
Black Rock Bar And Grill
05.2018 - 04.2020
Options Trader
Kalamazoo Paper/Maverick Trading
02.2017 - Current
Guest Service Representative
Red Roof Inn
11.2016 - 04.2018
Hospitality and Service Trainer
Olive Garden Italian Restaurant
11.2012 - 12.2017
Business Management/Accounting
Kalamazoo Valley Community College
High School Diploma - undefined
Loy Norrix High School