kenice dilworth
Joliet,IL
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Motivated customer service specialist with over [10 plus] years retail experience in a fast-paced, team-based environment. Excellent communicator with 10 plus years in a demanding call center environment as a Customer Service Representative.
Overview
27
27
years of professional experience
Work History
Sales Associate /Cashier
Walmart
Romeoville, IL
03.2015 - Current
- Answered an average of or 6 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
Flow Team Member/Guest Service Desk
Target
Shorewood, IL
09.2014 - 02.2015
- Unload 1500 to 3000 piece truck 3 to 4 times a week. Put product on shelves
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Described product to customers and accurately explained details and care of merchandise.
Cashier
Speedway
Crest Hill, IL
01.2012 - 07.2014
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
Customer Service/Cashier and Cook
A H Management
New Lenox, IL
10.2008 - 06.2011
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Politely assisted customers in person and via telephone.
Front End Coordinator/ Customer Service Rep
American Sale
Bolingbrook, IL
02.1997 - 10.2008
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Scheduled weekly inventory pickups and deliveries with vendors.
Education
High School Diploma - undefined
Hinsdale High School
Darien, IL1996
Skills
- Creative problem solver
- MS Windows proficient
- Exceptional communication skills
- Quick learner
- Proficient in cash management
- Shipping and receiving professional
- Cash flow management
- Credit card processing
- POS systems expert
- Strategic sales knowledge
Timeline
Sales Associate /Cashier
Walmart
03.2015 - Current
Flow Team Member/Guest Service Desk
Target
09.2014 - 02.2015
Cashier
Speedway
01.2012 - 07.2014
Customer Service/Cashier and Cook
A H Management
10.2008 - 06.2011
Front End Coordinator/ Customer Service Rep
American Sale
02.1997 - 10.2008
High School Diploma - undefined
Hinsdale High School