Darren Day
San Antonio ,FL
Summary
Driven and adaptable professional with a proven track record at Publix Super Markets Inc., excelling in customer service and food safety. Demonstrated ability to enhance product quality and customer satisfaction, leading teams to exceed goals. Skilled in cleaning, Leadership, and money handling, with a strong work ethic and a focus on continuous improvement. Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. Eager to contribute to a growing company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Produce Clerk
Publix Super Markets Inc
05.2022 - Current
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Organized weekly team meetings to discuss progress toward goals, address any issues or concerns, and celebrate successes.
- Led a team of produce clerks, fostering professional growth through coaching and mentoring.
- Used pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Organize and Work 500-piece trucks daily ensuring that the product was fresh and rotated correctly
Customer Service Staff Member
Publix Super Markets Inc
11.2015 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintaining cash office security
- closing cash office was responsible for $20,000 nightly ensuring that all of the money was accounted for and in place at end of the night.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Sought ways to improve processes and services provided.
Education
Supervision And Management - Business
Pasco-Hernando State College
New Port Richey, FL04.2025
Skills
- Customer Service
- Strong Work Ethic
- Positive Attitude
- Cleaning and sanitation
- Food Preparation
- Display Setup
- Problem-solving abilities
- Recordkeeping strengths
- Safe Food Handling
- Money handling abilities
- Adaptable and Flexible
- Customer Focus
Timeline
Produce Clerk
Publix Super Markets Inc
05.2022 - Current
Customer Service Staff Member
Publix Super Markets Inc
11.2015 - Current
Supervision And Management - Business
Pasco-Hernando State College