Darren Filippo
Streamwood,IL
Summary
Goal-focused and results-driven international freight forwarder with a successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented and focused on achieving expected outcomes, this professional brings valuable assets to any team. With expertise in cultivating client relationships and implementing better processes and procedures, they are a hard worker dedicated to driving success.
Overview
7
7
years of professional experience
Work History
International Move Management Consultant
SIRVA
10.2022 - Current
- Coordinate and communicate the logistics, pricing and move details of overseas household goods shipments for government contract employees
- Follow the pre-defined move management process and proprietary workflow system tasks as defined by the book of business and shipment workflow
- Ensure all updated revenue information and relevant paperwork is complete to support accurate billing
- Select and coordinate with household good movers at origin and destination, truckers and freight lines (air, road & sea) to best forward the shipment according to account requirements
- Anticipate, plan and ensure most efficient and cost effective shipment routing based on customer requirements
- Partner with customs and other government agencies as required
Carrier Sales Representative
C.H. Robinson
10.2021 - 10.2022
- Develop new and grow existing carrier relationships (lead generation, calling prospective trucking companies and referrals)
- Build strong relationships with trucking company key contacts
- Leverage our global technology platform, Navisphere, along with data and other resources to make informed decisions, negotiate price, drive automation and improve efficiency
- Identify issues and work cross-functionally to determine and implement the best solution.
Customer Service Representative
Grunt Style
07.2020 - 10.2021
- Confirmed delivery of orders and troubleshoot missed delivery dates, shortages, and overages
- Maintain steady contact with customers and vendors regarding product availability, quality, and production status
- Answered 70+ inbound calls per day and directed to individuals or departments
- Answered customer questions and addressed concerns, resulting in 87% reduction in complaint calls
- Reviewed and updated customer account information in company computer system
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Customer Account Representative
Allegra Marketing Print Mail
09.2017 - 03.2020
- Work with existing clients and production team to ensure orders are accurate and moving through the process in a timely manner
- Estimating and Invoicing - Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer
- Input customer orders into point-of-sale system and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction
- Inform customers of order status and changes in the production and delivery schedule
- Analyzes current accounts to identify additional opportunities to develop new business from existing clients.
Education
BBA - Business Management
Northern Illinois University
DeKalb, IL05-2020
Associate of Arts - Business Management
Harper College
Palatine, IL05-2016
High School Diploma -
Streamwood High School
Streamwood, IL05-2012
Skills
- Understanding Customer Needs
- Excellent problem solving Techniques
- Data Analytics
- Goal Oriented
- Microsoft Office and SAS Proficient
- Outstanding Analytical Skills
Timeline
International Move Management Consultant
SIRVA
10.2022 - Current
Carrier Sales Representative
C.H. Robinson
10.2021 - 10.2022
Customer Service Representative
Grunt Style
07.2020 - 10.2021
Customer Account Representative
Allegra Marketing Print Mail
09.2017 - 03.2020
BBA - Business Management
Northern Illinois University
Associate of Arts - Business Management
Harper College
High School Diploma -
Streamwood High School
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