Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Filippo

Streamwood,IL

Summary

Results-driven logistics account manager with 5 years experience inc optimizing supply chain operations and managing client relationships. Proven ability to analyze data, negotiate with vendors, and implement customized logistics strategies that improve efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Operations Account Manager

Fastmore Logistics
03.2025 - Current
  • Managed client accounts, ensuring alignment with operational goals and strategic initiatives.
  • Schedule, book and track each shipment to its completion across all modes of transportation (LTL, FTL, Partial, Flatbed, Drayage)
  • Developed and implemented process improvements to enhance service delivery and customer satisfaction.
  • Led cross-functional teams in resolving client issues, fostering collaboration and effective communication.
  • Analyzed account performance metrics to identify trends and recommend actionable solutions for optimization.

International Move Management Executive

SIRVA
10.2022 - 03.2025
  • Coordinate and communicate the logistics, pricing and move details of overseas household goods shipments for government contract employees
  • Follow the pre-defined move management process and proprietary workflow system tasks as defined by the book of business and shipment workflow
  • Ensure all updated revenue information and relevant paperwork is complete to support accurate billing
  • Select and coordinate with household good movers at origin and destination, truckers and freight lines (air, road & sea) to best forward the shipment according to account requirements
  • Anticipate, plan and ensure most efficient and cost effective shipment routing based on customer requirements
  • Partner with customs and other government agencies as required

Carrier Sales Representative

C.H. Robinson
10.2021 - 10.2022
  • Develop new and grow existing carrier relationships (lead generation, calling prospective trucking companies and referrals)
  • Build strong relationships with trucking company key contacts
  • Leverage our global technology platform, Navisphere, along with data and other resources to make informed decisions, negotiate price, drive automation and improve efficiency
  • Identify issues and work cross-functionally to determine and implement the best solution.

Customer Service Representative

Grunt Style
07.2020 - 10.2021
  • Confirmed delivery of orders and troubleshoot missed delivery dates, shortages, and overages
  • Maintain steady contact with customers and vendors regarding product availability, quality, and production status
  • Answered 70+ inbound calls per day and directed to individuals or departments
  • Answered customer questions and addressed concerns, resulting in 87% reduction in complaint calls
  • Reviewed and updated customer account information in company computer system
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Account Representative

Allegra Marketing Print Mail
09.2017 - 03.2020
  • Work with existing clients and production team to ensure orders are accurate and moving through the process in a timely manner
  • Estimating and Invoicing - Responsible for acquiring all required information from customers and prepare estimates and quotes for the customer
  • Input customer orders into point-of-sale system and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction
  • Inform customers of order status and changes in the production and delivery schedule
  • Analyzes current accounts to identify additional opportunities to develop new business from existing clients.

Education

BBA - Business Management

Northern Illinois University
DeKalb, IL
05-2020

Associate of Arts - Business Management

Harper College
Palatine, IL
05-2016

High School Diploma -

Streamwood High School
Streamwood, IL
05-2012

Skills

  • Customer-Focused Problem Solving
  • Cost Optimization
  • Data Analysis & Reporting
  • Microsoft Office and SAS Proficient
  • Time Management
  • Attention to detail
  • Cross-functional coordination
  • Operational efficiency

Timeline

Operations Account Manager

Fastmore Logistics
03.2025 - Current

International Move Management Executive

SIRVA
10.2022 - 03.2025

Carrier Sales Representative

C.H. Robinson
10.2021 - 10.2022

Customer Service Representative

Grunt Style
07.2020 - 10.2021

Customer Account Representative

Allegra Marketing Print Mail
09.2017 - 03.2020

Associate of Arts - Business Management

Harper College

High School Diploma -

Streamwood High School

BBA - Business Management

Northern Illinois University

Similar Profiles

CREATE PROFILE