Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darren Houn

Canoga Park,CA

Summary

Dynamic Front Office Manager with proven success in enhancing guest satisfaction and team performance, achieving 13.4% ITR growth in 2025. Strong leadership and training skills foster a positive atmosphere and build lasting customer relationships. Aiming to own my own resort in the next 5 years. Goal oriented, driven, and always looking to grow.

Overview

3
3
years of professional experience

Work History

Front Office Manager

Sheraton Agoura Hills Hotel
Agoura Hills, CA
04.2026 - Current
  • Managed front desk operations, ensuring ITR increases year over year. 13.4% for the year of 2025, 11% for the year of 2026
  • Trained and supervised front office staff, enhancing team performance and guest service quality.
  • Improved GXP and guest contactless journey from 78 to 90.7.
  • Maintained a 16.38% success rate on Marriott Bonvoy Enrollments for the current year.
  • Maintained communication with various departments to ensure seamless service delivery to guests.

Front Office Supervisor

Sheraton Agoura Hills Hotel
Agoura Hills, CA
01.2025 - 04.2026
  • Supervised front office operations, ensuring seamless guest check-in and check-out processes.
  • Trained and mentored new front desk staff on procedures and customer service excellence.
  • Managed room inventory and reservations, optimizing occupancy rates during peak seasons.
  • Addressed guest inquiries and resolved issues promptly to enhance overall satisfaction.

Guest Services Representative

Courtyard Santa Ana Orange County
Santa Ana, CA
09.2023 - 11.2024
  • Delivered exceptional guest service
  • Developed professional guest relations with returning guests to foster loyalty.
  • Made inventory checks of front desk supplies to prevent shortages.

Education

Bachelor of Science - Computer Science

University of California, Riverside
Riverside, CA
06-2018

Skills

  • Customer service
  • Customer relations
  • Training
  • Leadership
  • Coaching
  • Work Ethic
  • Student Mentality
  • Great Attitude
  • Developing Leaders

Languages

English
Native or Bilingual
Spanish
Professional Working
Chinese (Mandarin)
Limited Working
Teochew
Limited Working

Timeline

Front Office Manager

Sheraton Agoura Hills Hotel
04.2026 - Current

Front Office Supervisor

Sheraton Agoura Hills Hotel
01.2025 - 04.2026

Guest Services Representative

Courtyard Santa Ana Orange County
09.2023 - 11.2024

Bachelor of Science - Computer Science

University of California, Riverside