Summary
Overview
Work History
Education
Skills
Volunteering
Timeline
Generic

Darren Jones

Summary

Knowledgeable sales specialist with proven ability to drive product sales and enhance customer experiences. Leveraged in-depth product knowledge to successfully manage inventory and promotional displays, leading to increased customer satisfaction. Demonstrated strong communication and problem-solving skills to support team collaboration and address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Product Zone Expert

Apple
09.2022 - Current
  • Championed an environment of collaboration among team members, fostering open communication channels for increased productivity.
  • Increased customer satisfaction through proactive communication and problem resolution.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.

Product Zone Specialist

Apple
11.2019 - 09.2022
  • Collaborate with the customer in order to identify and satisfy their needs
  • Give customers knowledge about devices and how they will enhance their livelihood
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store going above and beyond to serve needs.

Delivery Associate

JEMG Supply Chain
04.2019 - 11.2019
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.

Café Associate

Sam's Club
06.2017 - 12.2018
  • Prepping and serving members food products
  • Operating a standing forklift to retrieve and load stock
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Provided exceptional customer service, addressing concerns promptly and professionally.

Sales Associate

Journeys
03.2014 - 05.2014
  • Provide assistants to shoppers and information on items and sales
  • Organize and stock shoes in correct order of style size, and color
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Information Technology Security Administrator -

MyComputerCareer
09.2019

Bachelor of Science - Physical Education

North Carolina Central University
12.2018

Skills

  • Product promotion
  • Product demonstration
  • Team management
  • Teamwork and collaboration
  • Problem-solving abilities
  • Strong communication and interpersonal skills
  • Multitasking
  • Active listening

Volunteering

Mentored youth at the boys and girls club in my hometown of Havelock, NC while in high school.

Volunteered to assist with the athletes of the Special Olympics my junior and senior year.

Volunteer every 2nd Sunday of each month at the Urban Ministries in Durham making breakfast for the community

Timeline

Product Zone Expert

Apple
09.2022 - Current

Product Zone Specialist

Apple
11.2019 - 09.2022

Delivery Associate

JEMG Supply Chain
04.2019 - 11.2019

Café Associate

Sam's Club
06.2017 - 12.2018

Sales Associate

Journeys
03.2014 - 05.2014

Information Technology Security Administrator -

MyComputerCareer

Bachelor of Science - Physical Education

North Carolina Central University

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