Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Perez

Bronx,NY

Summary

Criminal Justice student pursuing bachelors degree, seeking an opportunity to gain experience. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Product Zone Expert

Apple
04.2022 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options using the Apple steps of service for the best experience
  • Interpreted their needs and introduced accessibility services to fit specific requirements
  • Delivered trainings about Apple's sale resources and personalizing transactions
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Greeted, made appointments and directed customers to the proper section of the store where their needs will be met.
  • Used all of Apple's resources and tools to gain as much information as possible to stay up to date with all releases of hardware, software and carrier offerings.
  • Worked closely with sales, operations and manufacturers to deliver quality experiences for customers

Store Associate

NHS Hardware
01.2021 - 12.2021
  • Resolves customer issues and answers questions
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Process return transactions
  • Itemizing, scanning and totaling customers’ purchases
  • Performs routine clerical duties, including data entry and assisting customers
  • Responsible for cost management and monitoring value pricing
  • Vendor management, with basic financial and accounting processes
  • Managing relations with both smaller and larger vendors
  • Receiving inventory and stocking items in organized manner
  • Drive sales with product knowledge and suggestive selling
  • Directing customers by escorting to isles and racks

Intern

Camba Inc
10.2019 - 06.2020
  • Greet parents and families
  • Spread important information
  • Attend meeting and orientations
  • Remote opportunities
  • Analyzed and prioritized multiple responsibilities.
  • Participated in various extracurricular activities to build skills set.
  • Cleaned and organized classrooms, materials and supplies.
  • Adhered to school schedules, regulations, policies and dress codes to promote safety and learning.

Cashier

Nick Pizza Lounge
07.2019 - 07.2019
  • Cashier
  • Folded 100 pizza boxes daily
  • Refrigerate all drinks
  • Dish washing
  • Sweeping
  • Answer any calls
  • Bagging pizza

Education

Associate of Science - Criminal Justice

Bronx Community College
The Bronx, NY
01.2023

High School Diploma -

Forsyth Satellite Academy
New York, NY
06.2020

Skills

  • POS system operation
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Working collaboratively
  • Leadership
  • Fluent in Spanish
  • Team building
  • Building Customer Relationships and Loyalty
  • Problem resolution
  • Exceeding Customer Expectations

Timeline

Product Zone Expert

Apple
04.2022 - Current

Store Associate

NHS Hardware
01.2021 - 12.2021

Intern

Camba Inc
10.2019 - 06.2020

Cashier

Nick Pizza Lounge
07.2019 - 07.2019

Associate of Science - Criminal Justice

Bronx Community College

High School Diploma -

Forsyth Satellite Academy

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