Jessica Holmes
Magna,UT
Summary
Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Product Zone Expert
Apple
06.2022 - Current
- Strong customer service skills.
- Adopts new technology and shares knowledge with team members.
- Educated customers about product features and benefits to aid in selecting best options for each individuals needs.
- Demonstrated product features, answered questions and persuasively overcame objections.
Product Zone Specialist
Apple
04.2019 - 06.2022
- Listened to customer needs and desires to identify and recommend products.
- Answered customer questions about products and services.
Captioning Agent
Caption Call
10.2017 - 03.2019
- Strong listening skills for accurate transcribe.
- Worked effectively in fast-paced environments.
- Generated error-free transcripts with skilled capturing and proofreading.
Sales Associate
Burlington
12.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High school Diploma - Class
Cyprus High School
Magna, UT05.2017
High School Diploma -
Granite Technical Institute, Vet Tech
Salt Lake City, Utah2017
Skills
- Customer Satisfaction
- Dealing with Ambiguity
- Multitasking Abilities
- Teamwork and Collaboration
- Self-Motivated
- Attention to Detail
Timeline
Product Zone Expert
Apple
06.2022 - Current
Product Zone Specialist
Apple
04.2019 - 06.2022
Captioning Agent
Caption Call
10.2017 - 03.2019
Sales Associate
Burlington
12.2016 - 08.2017
High school Diploma - Class
Cyprus High School
High School Diploma -
Granite Technical Institute, Vet Tech