Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Darren Knight III

McDonough ,GA

Summary

A Professional with over 10 years of technical and service experience. Consistently exceeds expectation, a high performer with exceptional organizational skills with the ability to work well with colleagues at all levels. Excellent problem solver with proficient technical skills.

Overview

1
1
Certification

Work History

Construction Coordinator

Charter Communications
01.2024 - Current
  • Helped decrease or eliminate multi-peats, escalations, and chronic issues by repairing and resolving all customer issues while onsite for in-depth QA inspection
  • Completed thousands of quality inspections within strict guidelines while remaining in compliance with company policy and OSHA standards
  • Successfully trained new and existing employees on quality work activities on installation and repair to assist with career progression
  • Maintain problem ownership and provide onsite technical support for every successful inspection to resolve outstanding customer concerns
  • Consistently maintain high levels of communication with management staff in multiple departments to ensure customer satisfaction and trouble resolution
  • Perform quality control inspections throughout multiple environments
  • Collected data using multiple tools and technologies with great ease.

Quality Assurance

Charter Communications
  • Expert in reading analog and digital Audio/Video signal and installing for optimal picture quality and sound
  • Train new employees as requested by Management
  • Operate signal level meter, leakage detector, and TDR
  • Perform all work as necessary to conform to quality control guidelines
  • Repaired and resolved hundreds of customer issues while onsite for QA inspections
  • Maintain records including daily logs, gas sheets and properly record all required information on work orders
  • Positively promoted new items or changes to the TQA program
  • Resolution of multiple service effecting and single customer impacting events involving Video, Digital Phone and High Speed online services
  • Maintains a TQA score of 97%.

Electrical Technician

United States Navy, USN

Education

Warren Harding High School
Bridgeport, CT

Skills

  • Microsoft Office Suite
  • Penguin Data for Quality Assurance
  • CSG Tech Solutions
  • MSI Data Auditing Tools

* Installing cable wire, wireless network, Telephone Service

Certification

  • NCTI Computers and Broadband Modems
  • Advanced troubleshooting for cable, network and telephone.
  • System Technician Qualification Program.
  • Quality Assurance and Quality Control

Timeline

Construction Coordinator

Charter Communications
01.2024 - Current

Quality Assurance

Charter Communications

Electrical Technician

United States Navy, USN

Warren Harding High School
Darren Knight III