Darren Knight III
McDonough ,GA
Summary
A Professional with over 10 years of technical and service experience. Consistently exceeds expectation, a high performer with exceptional organizational skills with the ability to work well with colleagues at all levels. Excellent problem solver with proficient technical skills.
Overview
1
1
Certification
Work History
Construction Coordinator
Charter Communications
01.2024 - Current
- Helped decrease or eliminate multi-peats, escalations, and chronic issues by repairing and resolving all customer issues while onsite for in-depth QA inspection
- Completed thousands of quality inspections within strict guidelines while remaining in compliance with company policy and OSHA standards
- Successfully trained new and existing employees on quality work activities on installation and repair to assist with career progression
- Maintain problem ownership and provide onsite technical support for every successful inspection to resolve outstanding customer concerns
- Consistently maintain high levels of communication with management staff in multiple departments to ensure customer satisfaction and trouble resolution
- Perform quality control inspections throughout multiple environments
- Collected data using multiple tools and technologies with great ease.
Quality Assurance
Charter Communications
- Expert in reading analog and digital Audio/Video signal and installing for optimal picture quality and sound
- Train new employees as requested by Management
- Operate signal level meter, leakage detector, and TDR
- Perform all work as necessary to conform to quality control guidelines
- Repaired and resolved hundreds of customer issues while onsite for QA inspections
- Maintain records including daily logs, gas sheets and properly record all required information on work orders
- Positively promoted new items or changes to the TQA program
- Resolution of multiple service effecting and single customer impacting events involving Video, Digital Phone and High Speed online services
- Maintains a TQA score of 97%.
Electrical Technician
United States Navy, USN
Education
Warren Harding High School
Bridgeport, CTSkills
- Microsoft Office Suite
- Penguin Data for Quality Assurance
- CSG Tech Solutions
- MSI Data Auditing Tools
* Installing cable wire, wireless network, Telephone Service
Certification
- NCTI Computers and Broadband Modems
- Advanced troubleshooting for cable, network and telephone.
- System Technician Qualification Program.
- Quality Assurance and Quality Control
Timeline
Construction Coordinator
Charter Communications
01.2024 - Current
Quality Assurance
Charter Communications
Electrical Technician
United States Navy, USN
Warren Harding High School