Darren Morley
San Antonio,TX
Summary
Hands-on Retail Shift Lead bringing necessary sales, service and leadership abilities to effectively oversee teams and achieve daily targets. Coordinates work of shift crew by delegating assignments and organizing tasks such as recovery, restocking and resets. Proficient in keeping associates focused and productive.
Overview
3
3
years of professional experience
Work History
Retail Shift Lead
Best Buy
San Antonio, TX
02.2023 - Current
- Responsible for opening and closing procedures including bank deposits.
- Handled escalated customer issues while maintaining composure.
- Maintained a clean and organized store environment.
- Supervised and trained new retail employees.
- Monitored employee performance and provided feedback as needed.
- Identified opportunities for improvement within store operations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Sales Advisor
Best Buy
Springfield, OR
04.2021 - Current
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Assisted in the preparation of promotional materials and displays.
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Team Training
- POS System Operation
- Opening and Closing Duties
- Complaint Resolution
- Skill Development
- Strong Communication and Interpersonal Skills
Timeline
Retail Shift Lead
Best Buy
02.2023 - Current
Sales Advisor
Best Buy
04.2021 - Current
Some College (No Degree) - Psychology
Southern New Hampshire University