Darren Morris
Ashland City,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Inside Sales Represenatice
Border States
Nashville, TN
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Account Manager
Inline Electric Supply
Clarksville, TN
01.2024 - 11.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Asst Account Manager
Inline Electric Supply
Nashville, TN
01.2023 - 01.2024
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Anticipated clients' needs by staying in touch on regular basis.
- Managed client relationships, resulting in increased retention and loyalty.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
Account Manager
City Electric Supply
Clarksville, TN
09.2022 - 12.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Customer Service Representative - Industrial
Border States Electric Supply
Nashville, TN
01.2019 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
Warehouse Supervisor
Mayer Electric Supply
Nashville, TN
03.2016 - 01.2019
- Supervised warehouse operations, including shipping and receiving, distribution, and workplace safety.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Maintained high levels of accuracy in daily operations.
Education
Criminal Justice - Homeland Security
Austin Peay State University
Clarksville, TNHigh School Diploma -
Cheatham County Central High School
Ashland City, TN05-2013
Skills
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Oracle EnterpriseOne
- Invoice Preparation and Processing
- Proactive Self-Starter
- Microsoft Office Suite
- Verbal and Written Communication
- Creative Problem Solving
- Customer Account Management
Accomplishments
2019 - Border States Tennessee area Employee of the year.
Certification
CPR & AED Certified.
Timeline
Sr. Inside Sales Represenatice
Border States
11.2024 - Current
Account Manager
Inline Electric Supply
01.2024 - 11.2025
Asst Account Manager
Inline Electric Supply
01.2023 - 01.2024
Account Manager
City Electric Supply
09.2022 - 12.2022
Customer Service Representative - Industrial
Border States Electric Supply
01.2019 - 05.2022
Warehouse Supervisor
Mayer Electric Supply
03.2016 - 01.2019
Criminal Justice - Homeland Security
Austin Peay State University
High School Diploma -
Cheatham County Central High School