Darren Murphy

• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.

• Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
• Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
• Reviewed maps and blueprints to identify locations for and sizes of underground utilities
• Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Connected callers with appropriate professional, department, or business.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Collected and verified telephone numbers, addresses, and proper spelling of names.

• Identified depths of water, sewer, gas, cable, oil and electric lines using [Type] equipment.
• Used [Type] equipment to find subsurface utility lines and noted details in [Type] reports.
• Reviewed maps and blueprints to identify locations for and sizes of underground utilities
• Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
• Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
• Responded to service requests during and after business hours.

Kept inventory of all parts and equipment for the plant.

Delivered parts to maintenance as required.

Kept and overseen all maintenance for forklifts.