Summary
Overview
Work History
Education
Skills
Interests
Timeline
AccountManager

Darren Ostern

Falcon Heights,MN

Summary

Dynamic Account Manager with a proven track record at Bergin Fruit And Nut Co, excelling in client relations and customer service. Enhanced client satisfaction through proactive communication and problem resolution, achieving high retention rates. Skilled in data analysis and collaboration, driving informed decision-making and fostering strong partnerships.

Overview

18
18
years of professional experience

Work History

Account Manager

Bergin Fruit And Nut Co
10.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Inventory Control Lead

AmerisourceBergen
10.2019 - 11.2020
  • Ensured proper documentation of all incoming shipments by verifying packing slips against purchase orders before updating the database accordingly.
  • Assisted in cycle count improvement program which led to more efficient and accurate inventory control processes.
  • Streamlined warehouse processes for increased efficiency by implementing new inventory control systems and procedures.
  • Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
  • Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
  • Reduced product loss with thorough tracking of inventory movement, ensuring proper storage conditions, and minimizing spoilage.

Online Vehicle Exchange Manager

Manheim Auto Auction
08.2016 - 06.2019
  • Analyzed market trends to determine optimal pricing strategies for vehicle exchanges, maximizing profitability.
  • Collaborated with sales team to identify potential customers for vehicle exchange program, increasing overall sales.
  • Coordinated cross-departmentally to ensure seamless integration between sales, service, parts, and finance teams when handling complex transactions.

Sales and Leasing Executive

Audi Minneapolis
06.2007 - 03.2016
  • Delivered informative product presentations, highlighting key features that aligned with customer requirements.
  • Evaluated trade-in vehicles accurately to offer competitive pricing while maintaining dealership profitability goals.
  • Maintained comprehensive knowledge of inventory to match customer needs with the perfect vehicle.
  • Assisted customers throughout the entire leasing process, including test drives, financing options, and final paperwork.
  • Organized promotional events to showcase available vehicles and attract potential buyers.

Education

Associate of Arts - Landscape Design And Construction

Hennepin Technical College
Brooklyn Park, MN

Minnetonka High School
Minnetonka MN

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations

Interests

I have two years of high school level training in a wood shop 16 hours of individual training on a wood
lathe (2024) 16 hours of full wood shop training (2024) I joined Twin Cities Maker and began creating
various projects for my own home and a few that have been sold I have experience re-finishing various pieces, including veneered I have also fully stripped and applied all new veneer to a table top

Timeline

Account Manager

Bergin Fruit And Nut Co
10.2022 - Current

Inventory Control Lead

AmerisourceBergen
10.2019 - 11.2020

Online Vehicle Exchange Manager

Manheim Auto Auction
08.2016 - 06.2019

Sales and Leasing Executive

Audi Minneapolis
06.2007 - 03.2016

Associate of Arts - Landscape Design And Construction

Hennepin Technical College

Minnetonka High School

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Darren Ostern