Diversely skilled Technical Engineer with 20 years helping businesses maintain smooth operations and optimal workflow. Driven to enhance functionality through careful and economical application of technical enhancements. Talented at deriving maximum value from existing assets as well as knowing when cost-effective upgrades reach peak return on investment (ROI).
Overview
16
16
years of professional experience
Work History
IT Engineer
Greystone
11.2015 - Current
Designed and deployed effective IT solutions for increased productivity and streamlined operations.
Coordinated with stakeholders to ensure seamless integration of new systems into existing workflows while minimizing disruption to daily operations.
Evaluated emerging technologies for alignment with organizational goals, recommending strategic investments as appropriate.
Developed custom scripts, reporting, monitoring, and automation tools for more efficient monitoring and maintenance tasks.
Network Engineer
SAVA, LLC
05.2012 - 11.2015
Developed automation scripts in VBscript and PowerShell to monitor environment comprising 900 servers and 17,000 workstations worldwide across 5 Active Directory domains
Responsible for developing and maintaining NOC level server status webpages and sending alerts in the event of outages
Maintained and developed SQL database housing usage, configuration, and monitoring status of computers, servers, users, and other enterprise assets
Maintained and developed SharePoint reporting front end for client administration, and NOC monitoring
Tasked with creating new reports in SQL reporting services, SharePoint, and .NET formats for various divisions in the enterprise
Responsible for development in gathering enterprise data on from installed systems for reporting purposes
Developed a script to restore enterprise user file permissions after an accidental change wiped permissions from file servers
Rewrote entire library of automated tasks into PowerShell, transitioning from old Oracle system to SQL databases
Developed entirely custom exchange health monitoring series of scripts and reporting.
Network Engineer
ITC Federal
10.2010 - 05.2012
Monitored network health and coordinated with DEA NOC on server outages
Troubleshooting server issues via iLO/DRAC and engage field technicians on issues as appropriate
Works jointly with Account Management to troubleshoot user account issues and support Account Management in tasks such as account creations, deletions, and transfers
Troubleshooting issues with new user accounts such as logon errors, mapping drives, and mailbox connectivity
Supports field technicians on all aspects of enterprise support including user accounts, applications, workstation/server hardware/software, operating systems, networking, backups, Active Directory, OWA, and Exchange
Administers enterprise servers running Windows Server 2003, 2008 R2, 2012 and 2012 R2
Supports workstations running Windows XP and Windows 7
Performs disaster recovery in the event of a server crash
Troubleshoots issues with GPOs, NTFS permissions, Active Directory Users and Computers, AD Sites and Services, Backup Exec, DPM, and DFS
Configures, analyzes and troubleshoots issues with AD replication
Monitor enterprise servers via SCOM for errors and alerts and coordinate with the field technicians to troubleshoot and resolve issues
Coordinates with the Enterprise Management Team (EMT) and field technicians on software deployments through SCCM and troubleshoot issues with deployments
Utilizes SCSM to track, update and resolve incident and service request tickets
Coordinates issues across Service Desk, tier support, management and the field technicians
Generates and distributes training materials, SOPs, and guides for fixing common issues to the field and other groups
Coordinates between sites and depot for shipment of parts domestically and internationally
Coordinates with the field and with HP/ITG for server support under warranty
Updates firmware, drivers and applications on servers in the enterprise.
Network Administrator
Information Management Consultants, Inc
05.2008 - 10.2010
Responded to Tier I-II Help Desk issues on both client sites and the company headquarters
Responsible for the maintenance and configuration of the production Blackberry server supporting 300 users
Deployed smart phones and blackberries, PGP encrypted laptops, maintained the asset database
Complied with ITAR regulations for handling OCONUS Top Secret data
Maintained network connectivity for client sites locally, on the wireless network, and connection to the UK
Configured and applied Active Directory Group Policies as well as Websense Internet filters to meet corporate policy
Administered the corporate and executive Exchange servers
Automated Active Directory tasks, monitoring alerts, and software installs using visual basic and Powershell scripts
Worked on the Presidential Helicopter Program global WAN as a Network Administrator for 2.5 years
Performed morning checks and reviewed logs for all servers, backups, switches and routers and data links
Installed and configured corporate production Intrusion Detection System (IDS) system
Identified requirements and configured application servers
Engineered and implemented a SharePoint Intranet/Extranet portal for 300 users tailored to client needs
Assisted in transitioning existing file server into a SharePoint Document Repository
Supported OSX users and the assisted transition to Windows Environment.