Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Darren Swingle

Chillicothe,OH

Summary

Dynamic professional with a proven track record at Ohio DOT, enhancing operational efficiency through strategic analysis and process improvement. Recognized for exceptional customer service and problem-solving skills, I excel in team collaboration and time management, consistently delivering tailored solutions that elevate client satisfaction and drive organizational success.

Professional with strong background in customer service and vehicle management. Skilled at providing exceptional service, ensuring customer satisfaction, and maintaining high level of efficiency. Focused on teamwork, reliability, and adaptability to meet changing needs. Recognized for strong communication, organizational skills, and keen ability to handle multiple tasks in fast-paced environment.

Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history.

Overview

42
42
years of professional experience

Work History

Valet

Premium Parking
05.2018 - 04.2024
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
  • Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
  • Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.

Management Analyst Supervisor

Ohio DOT
08.1986 - 08.2016
  • Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
  • Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
  • Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
  • Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
  • Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
  • Optimized project management practices by conducting comprehensive assessments of project plans and timelines, ensuring timely completion of deliverables without compromising quality standards or exceeding budgets.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased productivity.
  • Evaluated existing systems and processes, identifying inefficiencies and recommending modifications for optimal performance.
  • Spearheaded the implementation of innovative tools and technologies designed to improve workflow efficiency throughout the organization.
  • Managed complex projects from inception through execution while maintaining strict adherence to budgetary constraints and timelines.
  • Assisted in change management initiatives, ensuring a smooth transition during organizational restructuring efforts.
  • Enhanced decision-making capabilities with thorough research, data analysis, and presentation of findings to stakeholders.
  • Facilitated workshops and training sessions to enhance employees'' understanding of new methodologies and techniques in management analysis.
  • Evaluated current processes to develop improvement plans.
  • Enhanced client satisfaction, developing and implementing tailored solutions based on specific needs assessments.
  • Led development of comprehensive risk management framework, mitigating potential threats to project success.
  • Improved project outcomes with thorough feasibility studies, identifying critical success factors.
  • Improved decision-making processes, introducing advanced data analytics techniques.
  • Streamlined report generation processes, developing templates that reduced preparation time.
  • Supported implementation of new IT systems, ensuring seamless integration with existing processes.
  • Conducted performance evaluations to identify areas for improvement, setting actionable goals for team members.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Produced detailed and relevant reports for use in making business decisions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.

Janitorial

ServiceMaster
08.2005 - 07.2007
  • Demonstrated versatility in adapting to various janitorial tasks, including occasional outdoor maintenance such as snow removal or leaf cleanup.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Collaborated with other janitorial staff to ensure all tasks were completed efficiently and effectively.
  • Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
  • Streamlined inventory management for janitorial supplies, ensuring sufficient stock while minimizing waste.
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Streamlined communication between janitorial team and other facility staff, promoting a more efficient workflow and faster resolution of issues.
  • Upheld excellent standards in cleanliness and appearance, performing daily janitorial duties as required.
  • Enhanced cleanliness and hygiene standards by performing daily janitorial tasks, including sweeping, mopping, and dusting.
  • Upheld high standards of cleanliness around the front gate area through diligent oversight of janitorial services providers'' performance.
  • Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
  • Ensured a clean and functional environment for tenants by overseeing daily janitorial duties and managing waste disposal systems effectively.

Assistant Manager Trainee

Heck's Dept. Store
09.1982 - 05.1985
  • Enhanced customer satisfaction by addressing concerns promptly and ensuring a positive experience.
  • Managed opening and closing procedures.
  • Strengthened loss prevention efforts by monitoring security footage regularly and reinforcing theft-prevention protocols.
  • Ensured accurate record-keeping through detailed documentation of sales transactions, inventory counts, and employee timecards.
  • Streamlined inventory management processes, resulting in reduced waste and improved product availability.
  • Assisted with hiring decisions by conducting interviews and assessing candidate qualifications for open positions.
  • Boosted team productivity by implementing efficient work processes and providing constructive feedback.
  • Provided excellent customer service through active listening, problem-solving, and effective communication skills.
  • Managed staff schedules to ensure proper coverage during peak hours while minimizing labor costs.
  • Implemented visual merchandising strategies, enhancing the overall aesthetics of the store layout.
  • Conducted regular performance evaluations, fostering employee growth and development within the organization.
  • Coordinated promotional events to increase brand awareness and drive sales growth.
  • Participated in ongoing professional development opportunities to enhance managerial skills continually.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Associates - Computer And Information Sciences

Rio Grande College
Rio Grande, OH
06.1982

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Problem-solving
  • Team collaboration
  • Reliability and punctuality
  • Clean driving record
  • Professional appearance
  • Attention to detail
  • Multitasking and organization
  • Valid Driver's license
  • Team player mentality
  • Punctual and reliable
  • Flexible schedule
  • Time management
  • Quick decision making
  • Guest assistance
  • Safety compliance

Accomplishments

30 year government employee

Went to Washington, DC on 3 occasions

Successful programmer

Customer Service is job 1

Employee of month

Successful Supervisor

Timeline

Valet

Premium Parking
05.2018 - 04.2024

Janitorial

ServiceMaster
08.2005 - 07.2007

Management Analyst Supervisor

Ohio DOT
08.1986 - 08.2016

Assistant Manager Trainee

Heck's Dept. Store
09.1982 - 05.1985

Associates - Computer And Information Sciences

Rio Grande College

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Darren Swingle