DARREN THOMAS
East Orange,NJ
Summary
Strong leader and problem-solver with talents for team building, leading and motivating, as well as excellent student relations aptitude and relationship-building skills. Adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit student needs and return each to optimal quality of life. Highly organized leader with an excellent ability to motivate and develop teams. Meticulous planner with a proven record of successful project implementation.
Overview
11
11
years of professional experience
Work History
Access Attendant
Barnard College, Columbia University
09.2023 - Current
- Remain alert and monitor all activity within the scope of designated area. Report all suspicious behavior to Community Safety.
- Develop and maintain strong relationships with students to increase loyalty, trust and satisfaction.
- Verify the identification and authorization for access of all persons requesting entry, including students and employees, and ensure sign-in procedures when required are adhered to.
Case Manager
Columbia University
10.2022 - Current
- Develop and implement comprehensive case management plans to address student needs and goals.
- Developed Standard Operations Protocol and Case Management Manual for implementation
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitor clients' progress and tracked client services to provide crisis interventions.
- Provide evidence-based non-clinical interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Participate in weekly or bi-weekly Student of Concern/Wellness meetings with the 17 schools within Columbia and campus partners.
Preclerkship Curriculum Manager
Icahn School Of Medicine At Mount Sinai
09.2021 - 10.2022
- Manage all logistical aspects of the pre-clerkship curriculum; prepare and launch the pre-clerkship curriculum for each academic year, develop and ensure processes and procedures are in place and being followed by faculty and staff. Coordinate with course faculty, coordinator, and co-directors to ensure all aspects of courses are running smoothly and effectively.
- Team with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborate with other members of the curriculum team to support cross training, consistency in assessment, and curriculum delivery
- Maintain policies and procedures related to the pre-clerkship curriculum in accordance with LCME standards.
- Work with internal stakeholders to perform skill gap assessments and built training content to address gaps.
- Manage multiple concurrent projects and consulted across organizations to determine objectives.
Educational Case Manager
CUNY RESEARCH FOUNDATION, LAGUARDIA COMMUNITY COLLEGE
05.2018 - 02.2021
- Enrolled, delegated, supervised, and evaluated work performed by assigned staff/students and discuss behavioral concerns; supervised student staff of three and oversee 30 students within program.
- Created platform to transition medical billing program from onsite to distance learning.
- Oversaw students' daily academic operations; managed implementation of professional development initiatives for students.
- Counseled management on conflict resolution, discipline issues, and performance improvement.
- Assisted in management of program operations while adhering to CUNY policies, procedures, rules, and regulations.
- Recommended improvements to automate, simplify, and streamline program and office functions; generated reports for funders, stakeholders, and employer partners Weill Cornell Medicine and Mount Sinai Central Billing Office.
- Integrated academic and vocational curricula to help students learn variety of skills.
- Coached and assisted students in effectively navigating social and academic environments by building repertoire of skills.
- Facilitated and promoted immediate involvement of students in alumni relations prior to graduation and communicate advantages of their involvement
- Kept team on track by assigning and supervising their activities and giving constructive feedback
Trauma Smart Trainer
THE FUND FOR THE CITY OF NEW YORK, CRITTENTON CHILDREN’S CENTER
01.2017 - 05.2018
- Lead emergency and connections caregiver workshops implementing behavior management systems and consistently adhering to mental health code of ethics and regulations.
- Designed 10 modules within Administration for Children’s Services Division of Childcare for numerous program sites throughout five boroughs.
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Created agendas and communication materials for team meetings
- Coached team members to deliver project requirements, develop solutions and meet deadlines
- Provided comprehensive administrative support to department staff.
Clinical Case Manager
CUNY RESEARCH FOUNDATION, KINGSBOROUGH COMMUNITY COLLEGE, Fatherhood Academy
02.2016 - 01.2017
- Provided direct services to students and managed caseloads including individual intakes, family and group counseling.
- Managed academic and social workshops directed to educate, inspire, and guide student awareness to better prepare them for college while focusing on self-worth for young men, while addressing barriers to effective parenting.
- Assisted clients in their academic and professional development through guidance, coaching, and mentoring.
- Directed professional and academic development modules for underserved students using NRC Resiliency Competency Model.
- Aided in result of 95% student retention rate for first graduating class
Student Support Specialist
GO PROJECT
01.2016 - 05.2016
- Lead grade-specific peer support and psych educational groups for middle school students.
- Developed and monitored ongoing performance contracts and strategies coordinating and scheduling clinical services.
- Provided educational and family counseling services to overall caseload management of clients.
- Motivated over 30 students to attend school and become involved on campus.
Intervention Counselor
ARCHDIOCESE DRUG AND ALCOHOL PREVENTION
09.2015 - 02.2016
- Managed psych educational programs for grades K-8 and taught social, emotional, conflict resolution, anger management, and academic communication.
- Directed Individual and group counseling for high-risk youth to develop their academic and professional growth.
- Utilized Mutual Aid Model of group work to assist at risk youth to develop their skills, create bonds that increase resiliency.
- Conducted evaluations and helped patients develop measurable treatment goals.
Clinical Advisor
DEPARTMENT OF PROBATION
04.2015 - 09.2015
- Conducted criminal risk screenings and assessments that identified mental health issues, and substance abuse.
- Directed emergency individual and family sessions.
- Developed probation oriented treatment plans and reviewed in collaboration with client, DOP staff, community providers, and stakeholders.
- Provided quarterly business reviews for DOP stakeholders on status of programs.
- Increased efficiency of data forms by 60%
Crisis Intervention Counselor
CYPRESS HILLS COLLEGIATE PREPARATORY
04.2014 - 04.2015
- Conducted career awareness sessions and meet individually with parents and students to explore educational options.
- Served as resource for student academic development and crisis intervention.
- Developed comprehensive guidance and counseling programs in collaboration with faculty and staff for 1,000+ students.
- Assisted students with college admissions process, acquisition of study skills, academic opportunities, and benefits.
- Analyzed student data and developed data-driven intervention program action plans. Scheduled and coordinated meetings which included all administrative duties for department.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact
Socio-therapist
NEW YORK FOUNDLING
06.2013 - 04.2014
- Provided home- and community-based clinical therapy for both individuals and families that encompass mental health, substance abuse, and trauma treatments.
- Managed over 8 children per week maintaining weekly face-to-face sessions with families and providing additional support via phone.
- Exceeded goals through effective task prioritization and great work ethic.
Care Coordinator
ACMH
03.2013 - 06.2013
- Working with over 20 clients to identify barriers and develop skill sets and self-management goals.
- Facilitated access to treatment and promote effective communication among those involved in client’s care; conducted home visits, made referrals and assured transition care planning and follow-up.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Education
Bachelor of Science - Psychology/Biology
University At Albany
Albany, NYMaster of Science - Cyber Security
Maryville University of Saint Louis
St Louis, MO05.2019
Master of Science - Clinical Mental Health
College of New Rochelle
New Rochelle, NY08.2012
Skills
- Conflict Resolution Skills
- Excellent Analytical Skills
- Advising/Counseling
- Active Listening
- Sound Decision-Making Abilities
- Higher Education
- Management
- Student Support
- Case Management
- Curriculum Development
Timeline
Access Attendant
Barnard College, Columbia University
09.2023 - Current
Case Manager
Columbia University
10.2022 - Current
Preclerkship Curriculum Manager
Icahn School Of Medicine At Mount Sinai
09.2021 - 10.2022
Educational Case Manager
CUNY RESEARCH FOUNDATION, LAGUARDIA COMMUNITY COLLEGE
05.2018 - 02.2021
Trauma Smart Trainer
THE FUND FOR THE CITY OF NEW YORK, CRITTENTON CHILDREN’S CENTER
01.2017 - 05.2018
Clinical Case Manager
CUNY RESEARCH FOUNDATION, KINGSBOROUGH COMMUNITY COLLEGE, Fatherhood Academy
02.2016 - 01.2017
Student Support Specialist
GO PROJECT
01.2016 - 05.2016
Intervention Counselor
ARCHDIOCESE DRUG AND ALCOHOL PREVENTION
09.2015 - 02.2016
Clinical Advisor
DEPARTMENT OF PROBATION
04.2015 - 09.2015
Crisis Intervention Counselor
CYPRESS HILLS COLLEGIATE PREPARATORY
04.2014 - 04.2015
Socio-therapist
NEW YORK FOUNDLING
06.2013 - 04.2014
Care Coordinator
ACMH
03.2013 - 06.2013
Bachelor of Science - Psychology/Biology
University At Albany
Master of Science - Cyber Security
Maryville University of Saint Louis
Master of Science - Clinical Mental Health
College of New Rochelle
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