Darren Upson
Gaithersburg,MD
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch a career while achieving company goals. A highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Technician
Chelsea's Chimney
Damascus, Maryland
03.2024 - Current
- Oversaw daily operations, delegated tasks, and assignments, and implemented strategies to optimize workflows.
- Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
- Fostered relationships with internal and external customers.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Cleaned, maintained, and adequately stocked company vehicles to prepare for required duties.
- Tested components, assemblies, and systems to diagnose problems.
Delivery Driver
Amazon DSP
Rockville, MD
11.2022 - 12.2023
- Handled merchandise by product handling standards.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicle and maintained gas, oil, and water levels.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Checked shipping papers to determine the load's nature and hazardous materials' presence.
- Transported and safely delivered items to prevent damage or loss.
- Contacted customers before delivery to coordinate delivery times.
- Managed accurate recordkeeping by distributing invoices, collecting payments, and updating logs.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Delivered rush merchandise on tight schedules to meet customer targets.
Wireless Sales Associate
Wireless Advocates
Gaithersburg, MD
12.2021 - 10.2022
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Demonstrated and sold mobile devices to guests, showcasing the latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Explained the latest promotions, sales incentives, and offerings to promote savings and drive sales.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Exchanged merchandise for customers and accepted returns.
Cook
Topgolf
Montgomery County, MD
06.2021 - 11.2021
- Operated grills, fryers, and broilers to cook items according to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Used standardized recipes and other instructions to prepare food.
- Trained, managed, and guided kitchen staff to improve overall performance, service quality, and productivity.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Wireless Specialist
Russell Cellular
Rockville, MD
01.2020 - 05.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Bagged or packaged purchases and wrapped gifts.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Exchanged merchandise for customers and accepted returns.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Baker
Panera Bread
Rockville, MD
02.2019 - 01.2020
- Utilized measuring instruments, commercial-grade mixers, and ovens to bake cakes and pastries.
- Rolled, cut, and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts, and other baked goods.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Inspected baking equipment in accordance with cleanliness and safety standards.
- Measured, mixed, and prepped raw materials according to company specifications and recipes.
- Maintained temperature, sweep, and sanitation logs to document proper conditions.
- Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
Server and Bartender
Ruby Tuesday
Germantown, MD
06.2018 - 08.2019
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to a high volume of daily customers.
- Trained new employees to perform duties.
Education
Business -
Monroe College
New Rochelle, NY01.2013
Watkins Mill High School
Gaithersburg, MD05.2011
Skills
- Word
- Excel
- Teamwork and Collaboration
- Safe Driving Record
- Customer Service
- Problem-Solving
- Client Relationship Management
- Database Management
- Shipping and packaging
Certification
Driver's License
Timeline
Lead Technician
Chelsea's Chimney
03.2024 - Current
Delivery Driver
Amazon DSP
11.2022 - 12.2023
Wireless Sales Associate
Wireless Advocates
12.2021 - 10.2022
Cook
Topgolf
06.2021 - 11.2021
Wireless Specialist
Russell Cellular
01.2020 - 05.2021
Baker
Panera Bread
02.2019 - 01.2020
Server and Bartender
Ruby Tuesday
06.2018 - 08.2019
Business -
Monroe College
Watkins Mill High School
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