Darren Van Houten
Worthing,SD
Summary
Accomplished specialist in process improvement, risk management and policy alignment with a strong record of enhancing regulatory compliance. Expertise in analytical thinking and disciplined approaches to optimize risk management processes. Demonstrated ability to identify and mitigate risks, ensuring organizational resilience.
Overview
19
19
years of professional experience
Work History
Senior Business Execution Administrator
Wells Fargo Bank
Sioux Falls, SD
11.2012 - 07.2025
- Assessed enterprise risk policy library to align with personal lending processes, resulting in improved regulatory compliance.
- Reviewed risk and control self-assessments for personal lending processes, ensuring compliance and identifying improvement areas.
- Resolved self-identified redress issue, establishing new controls and monitoring processes to improve risk management.
- Recorded and supplied interest rate data for weekly, monthly, and quarterly variable rates, ensuring accurate customer interest rate updates across all portfolio indexes.
- Oversaw third-party sites containing Wells Fargo student loan product information while implementing pricing and product updates on third party websites.
- Participated in three process improvement initiatives providing expertise to enhance customer experience, reducing costs and cycle times.
Client Services Relationship Spec. II
Wells Fargo Bank
Sioux Falls, SD
05.2006 - 10.2012
- Handled incoming phone and email inquiries from school clients to check loan statuses, update school profiles, modify disbursement information, provide research, and follow-up for resolution.
- On-boarded and advised newly hired relationship specialists on client services processes and procedures.
Education
Associates - Accounting
Nettleton College
Sioux Falls, SD05.1989
Skills
- Risk and control assessment
- Regulatory compliance
- Process optimization
- Data analysis
- Strategic planning
- Disciplined approach
Affiliations
Feeding America - Volunteering
Timeline
Senior Business Execution Administrator
Wells Fargo Bank
11.2012 - 07.2025
Client Services Relationship Spec. II
Wells Fargo Bank
05.2006 - 10.2012
Associates - Accounting
Nettleton College