Nick Rotert
Bondurant,IA
Summary
Results-driven leader with over 12 years of experience in operational leadership, strategic planning, and process optimization. Proven ability to manage complex business procedures, ensure regulatory compliance, and drive efficiency through data-driven decision making and workflow enhancement. Skilled in cross-functional collaboration, stakeholder engagement and risk mitigation, with a strong record of leading enterprise initiatives and delivering impactful business solutions. Adept at leveraging analytical expertise and communication skills to align organizational objectives and foster continues improvement.
Overview
11
11
years of professional experience
Work History
Senior Business Execution Administrator
Wells Fargo
02.2019 - Current
- Manage a high-volume pipeline of moderate to complex business procedures, ensuring accuracy and timely execution.
- Draft, edit, and publish internal communications for business parner and leadership to support organizational alignment.
- Ensure compliance with policies and programs, including Home Lending Change Management framework and Business Procedure standards.
- Collaborate with Legal and Operational Risk teams to identify process risks and implement effective mitigation strategies.
- Lead and contribute to project initiatives focused on implementing enterprise and servicing enhancements.
- Analyzed operational procedures, recommending improvements that enhanced overall productivity.
Team Lead
Wells Fargo
10.2018 - 02.2019
- Led cross-functional teams to enhance operational efficiency and achieve project milestones.
- Monitored operational compliance and provided management updates.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Implemented process improvements that streamlined workflows and reduced redundancies.
- Coordinated resource allocation to optimize team performance and meet deadlines.
Quality Coach
Wells Fargo
12.2016 - 10.2018
- Developed comprehensive training materials for new hires, ensuring a strong foundation in quality control principles.
- Led quality assurance initiatives enhancing process compliance and customer satisfaction.
- Served as interim supervisor, conducting team meetings and providing coaching to drive performance and career growth.
- Analyzed performance data to identify trends, driving continuous improvement in service delivery.
Mortgage Servicing Specialist V LO
Wells Fargo
01.2015 - 12.2016
- Handled escalated customer calls and senior-level inquiries, driving resolution and site efficiency while improving client satisfaction rates significantly.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers, while maintaining an 80% offer and 20% transfer rate.
- Leveraged advanced knowledge of mortgage servicing systems and software applications to quickly adapt to changing industry standards and best practices.
- Improved customer satisfaction levels with timely and accurate resolution of inquiries, addressing concerns pertaining to mortgage payments, escrow accounts, and taxes.
- Maintained 100% QA compliance with company and regulatory standards while exceeding performance metrics.
Education
Bachelor of Science - Business Administration And Financial Services
AIB College of Business
Des Moines, IASkills
- Business Execution & Strategic Planning
- Operational Leadership & Workflow Optimization
- SharePoint Proficient
- Analytical Research & Data-Driven Decision Making
- Cross-Functional Collaboration & Relationship Management
- Process Improvement & Efficiency Initiatives
- Regulatory Compliance & Quality Assurance
- Communication & Team Leadership
Timeline
Senior Business Execution Administrator
Wells Fargo
02.2019 - Current
Team Lead
Wells Fargo
10.2018 - 02.2019
Quality Coach
Wells Fargo
12.2016 - 10.2018
Mortgage Servicing Specialist V LO
Wells Fargo
01.2015 - 12.2016
Bachelor of Science - Business Administration And Financial Services
AIB College of Business