Darren Vogt
Tampa,FL
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Chargeback Associate Senior
FIS
11.2022 - Current
- Mentored associates to allow for development within the department
- Worked different queues and duties to develop new skills in other areas of expertise
- Communicate with clientele regarding claim inquiries
- Facilitated trainings and reviews for chargeback associates
- Assist with escalations
- Point of contact for escalation concerns amongst agents
- Subject Matter Expert regarding various queues
- Assist Financial Institutions with Fraud and Dispute inquiries
- Point of contact for Financial Institutions client inquiries
Chargeback Associate II
FIS
04.2022 - 11.2022
- Mentored associates to allow for development within the department
- Worked different queues and duties to develop new skills in other areas of expertise
- Monitored associate work chats to assist with facilitating learning
- Created different training guides to assist with facilitation of learning
- Facilitated trainings and reviews for chargeback associates
- Assist with escalations
- Point of contact for escalation concerns amongst agents
- Subject Matter Expert regarding various queues
- Manage FSD Escalations Mailbox
Chargeback Associate
FIS
09.2020 - 04.2022
- Work cases to assist in chargeback workflow
- Mentored associates to allow for development within the department
- Assist leadership team in creating step by step processes for easier handling of case work
- Worked different queues and duties to develop new skills in other areas of expertise
- Monitored associate work chats to assist with facilitating learning
- Created different training guides to assist with facilitation of learning
Customer Service Associate II
FIS
04.2020 - 09.2020
- Handle over 50+ incoming calls daily and find effective and practical solutions in assisting callers
- Monitor department chats and assist in helping answer product questions
- Assist leadership team in creating step by step processes for easier daily call handling processes
- Address escalated issues and find solutions to de-escalate the concern mention
- Collaborate with the training department for mentoring and guidance to the new hire peers
- Work flexible schedule to meet business needs: opened and closed queue
- Mentored new agents to allow a grasp of duties within the department
Customer Service Associate
FIS
05.2019 - 04.2020
Assistant Manager
Zaxby’s Restaurant
01.2019 - 04.2019
Insurance Agent
Tranzact
07.2018 - 10.2018
Insurance Agent
Banker’s Life and Casualty
05.2018 - 07.2018
Crew Leader
Zaxby’s
12.2016 - 05.2018
Crew
Chipotle
10.2017 - 12.2017
Education
High School Diploma -
East Bay High School
Associate of Science - Business Administration And Management
Hillsborough Community College
Tampa, FL08.2024
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL08.2023
Skills
- Flexible and Punctual
- Time Management
- Creative and Innovative
- Team Collaborator
- Intrapersonal Communication
- Financial Transaction Skills
- Coaching and Mentoring
- Schedule Preparation
- Team Coordination
- Customer Relationship Management
- Microsoft Office
- Product Knowledge
Additional Information
- RECOGNITION AND AWARD , Pickle Recognition Adhered Pay for Performance Star Performer
Timeline
Chargeback Associate Senior
FIS
11.2022 - Current
Chargeback Associate II
FIS
04.2022 - 11.2022
Chargeback Associate
FIS
09.2020 - 04.2022
Customer Service Associate II
FIS
04.2020 - 09.2020
Customer Service Associate
FIS
05.2019 - 04.2020
Assistant Manager
Zaxby’s Restaurant
01.2019 - 04.2019
Insurance Agent
Tranzact
07.2018 - 10.2018
Insurance Agent
Banker’s Life and Casualty
05.2018 - 07.2018
Crew
Chipotle
10.2017 - 12.2017
Crew Leader
Zaxby’s
12.2016 - 05.2018
High School Diploma -
East Bay High School
Associate of Science - Business Administration And Management
Hillsborough Community College
Associate of Arts - Business Administration
Hillsborough Community College
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