Darren White
Westminster,SOUTH CAROLINA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Technical Service Specialist
BASF/Chemetall
Westminster, SC
01.2024 - Current
- Provided technical support and advice to customers regarding product inquiries.
- Repaired and maintained customer systems according to company standards.
- Resolved customer issues in a timely manner by utilizing problem-solving techniques.
- Gathered feedback from customers about their experience with the product or service.
- Created detailed documentation of all customer interactions, including solutions implemented and follow-up action items.
- Identified areas of improvement in processes and procedures related to technical support operations.
- Delivered excellent customer service by promptly responding to inquiries via phone or email.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Experienced in Washer Line Audits
- Washer Line Start-ups
- Equipment installation
Supervisor
Schneider Electric
Seneca, SC
03.2015 - 01.2021
- Directed and supervised team of 40 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Engineering Tech II
Schneider Electric
Seneca, SC
01.2007 - 03.2015
- Operated and controlled all details of Wastewater Systems
- Operated and oversaw the e-Coat Line and daily activities
- Handled all wastes leaving the facility
- Trained other operators in the handling of waste and operations
Fab Technician
Schneider Electric
Seneca, SC
03.1993 - 01.2007
- Performed detailed visual inspections of fabricated parts and assemblies to ensure conformance with customer specifications.
- Maintained accurate records of all fabrication operations, including material used, part numbers and quality control results.
- Troubleshot and resolved a variety of mechanical problems related to fabrications processes.
- Assembled precision parts using fixtures, jigs and other tools in accordance with blueprints or drawings.
- Trained new personnel on proper safety protocols when operating machinery in the fabrication area.
- Documented daily work assignments including tasks completed, quality assurance results and any additional notes or observations.
- Monitored all fabrication equipment performance levels to detect potential issues before they occurred.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Operated, calibrated and performed preventative maintenance on fabrication machines.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
Education
Bachelor of Science - Business Management
Southern Wesleyan University
Central, SC05-2016
A Level Physical Chemical Wastewater License - Wastewater
LLR
South Carolina05-2010
Wastewater Operator - Wastewater
Central Carolina Technical College
Sumter, SC12-2008
Skills
- Teamwork and Collaboration
- Effective Communication
- Hard Tooling Presses
- Robotic and Mig Welding
- Press Brakes
- Powder Paint
- Electrocoat Paint Line
- Environmental Management
- Training and mentoring
- Technical Troubleshooting
- System Performance Assessments
- Highly Professional
Timeline
Technical Service Specialist
BASF/Chemetall
01.2024 - Current
Supervisor
Schneider Electric
03.2015 - 01.2021
Engineering Tech II
Schneider Electric
01.2007 - 03.2015
Fab Technician
Schneider Electric
03.1993 - 01.2007
Bachelor of Science - Business Management
Southern Wesleyan University
A Level Physical Chemical Wastewater License - Wastewater
LLR
Wastewater Operator - Wastewater
Central Carolina Technical College
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