Rolando Pelayo
Albany,OR
Summary
Competent Technical Service representation offering wealth of experience in project management, Working knowledge of various automation finishing equipments. Over two decades finishing of kitchen cabinets and solid surface building products.
Experienced in conversion, business developer and project manager.
Overview
19
19
years of professional experience
Work History
Technical Service Specialist
Axalta Coating Systems Ltd.
Glen Mills, PA
01.2021 - 07.2023
- Provided technical and engineering information to sales team and manufacturing technical support during collaborative product development projects.
- Developed technical requirement documentation for process method instructions & demonstrate innovative application.
- Provide in house Technical direction & assistance to customer regarding the use of products.
- Conduct line survey, audit & report findings back to sales team and customer.
- Serve as an expert of multiple technologies in UV & acid cure paint related materials.
- Respond to complex question & concern from customer regarding product line & general performance requirements.
- Prepare accurate & timely technical service report supporting multiple customer sites.
- Manage & develop wet / dry manufacturing standard materials standards.
Technical Service Representative
AkzoNobel
1660 Cross St. SE Salem, OR 97302
07.2004 - 11.2020
- Served as technical liaison, supporting sales team and manufacturing quality paint related supply base.
- Facilitate account management in coordination with sales team.
- Serve as operational advisor to the customer's applying general quality tools & analytical concept to assist with improving product quality, efficiency & line design.
- Develop standard operating procedures.
- Assist customer manage inventory including paint making on site and order placement.
- Conduct line survey & prepare accurate TSR report.
- Partnered with project team members to identify and quickly address problems.
- Updated sales team and senior leaders on progress and roadblocks.
- Managed various Accounts projects to meet deadlines and customer requirements.
- Trained customer personnel on use of paint related products and applications.
- Identified and implemented cost-saving measures in developing projects.
- Observed safety and excellent driving record.
Education
Associate of Arts -
Southwestern Community College
Coos Bay, OR1986
Skills
- Strong color matching ability
- Interdepartmental Collaboration
- Quality Assurance Testing
- Technical Support
- Project Planning
- Customer Needs Assessments
- Technical Competency of finishing equipment
Timeline
Technical Service Specialist
Axalta Coating Systems Ltd.
01.2021 - 07.2023
Technical Service Representative
AkzoNobel
07.2004 - 11.2020
Associate of Arts -
Southwestern Community College